Recensioner (286)
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Fast and friendly customer service! I downloaded the app today, had some trouble setting it up and I reached out via the messaging app. The customer service rep was AWESOME! Now I'm all set to launch our auction tomorrow!
Customer support is very good and fast
Sam at Auction Today was incredibly helpful in getting me started with my auctions. He guided me through the setup process with clear instructions and valuable tips. His patience and dedication made everything so much easier. Thanks to Sam, I feel confident and ready to succeed. Highly recommended!
The team at Auction Today have gone up and beyond to help us go live with our new shop. With an almost 24/7 support they have been very patient with all our questions.
Bra service och snabb hjälp!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Support was efficient and effective. It's great to have live solutions to problems.
Not only the app doesn't have so many necessary options, but also it has the most awful support team through our store apps. When we asked for more options that the app must have, they called us rude. I had such a bad experience to continue paying for this app.
Thank you for your review. We appreciate you reaching out to our support team for assistance with customizing your auction, which you needed to start within 30 minutes. Despite the tight timeline, our support and tech teams did their best to accommodate your request.
We're truly sorry to hear that your experience did not meet expectations. We take your feedback seriously and will thoroughly review the situation to ensure we improve our support moving forward. Your satisfaction is important to us, and we appreciate the opportunity to learn and enhance our service.
Absolutely an excellent app! We receive quick responses to all our questions, and custom developments tailored to our needs are implemented rapidly. Most importantly, it features an easy-to-use interface with a simple design and great potential for further improvement. Keep up the great work!
This app is definitely helps with running auctions via shopify. I will say that several features are still in development and I have often had to reach out to support to resolve issues such as automatic bids not working at the last minute of an auction, website formatting, and a few other issues users can't resolve on their own through the portal. Their replies are often fast, however there have been a few times they couldn't figure out what was wrong or their default settings were confusing and I ended up with some angry customers. Overall though, as long as they keep working on it I think it can be a really helpful app.
Took the time to adjust all settings and setup an auction and it just never added the auction to the listing despite activating the app on the theme. Chat was unresponsive. Waste of time.
Hello, our sincere apologies for the experience you had. We pride ourselves in the customer service we provide to our merchants. Unfortunately the time when you reached out to support team, our team member where not able to reply back promptly; and by the time we replied back you had uninstalled the app.
Kindly give us one more opportunity to help you. We promise to do our best for you.
