优化
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按评分
(Review updated May 2026)
I previously rated this app 5 stars because the customer service was responsive, and I eventually upgraded to a paid plan. Unfortunately, things changed significantly after the recent update.
Since the update, we’ve experienced multiple bugs and urgent issues. One major problem caused emails to be repeatedly sent to us and our customers every 30 minutes after auctions ended, at a point resulting in getting 20 emails every half hour.
What disappointed me most was the lack of urgent support. After explaining the severity of the issue, one response from the team was “ok strange,” and we received no meaningful follow-up, explanation, or apology for over two days till now (while this review is being written).
I understand bugs can happen after updates, but better testing and faster communication are essential, especially for paying customers. I’ve now unsubscribed and started exploring other options.
Thank you for sharing your feedback, and we sincerely apologise for the experience you had following the recent update.
As soon as the issue with repeated auction emails was reported, our team immediately began investigating it and kept you updated throughout the process. Since the issue appeared to be isolated specifically to your store, it required deeper investigation and additional time to accurately identify the root cause and implement a reliable fix. The issue was also reported over the weekend, but despite this, our team worked to prioritise it as quickly as possible.
We completely understand your frustration, especially given the impact this had on both you and your customers. While bugs can unfortunately occur after major platform updates, we take incidents like this very seriously and are continuously improving our testing and monitoring processes to minimise such situations in the future.
We truly appreciate the support you showed us previously and are sorry that this experience changed your perception of the app. If you are open to it, we would still love the opportunity to regain your trust and continue supporting your store moving forward.
Not only the app doesn't have so many necessary options, but also it has the most awful support team through our store apps. When we asked for more options that the app must have, they called us rude. I had such a bad experience to continue paying for this app.
Thank you for your review. We appreciate you reaching out to our support team for assistance with customizing your auction, which you needed to start within 30 minutes. Despite the tight timeline, our support and tech teams did their best to accommodate your request.
We're truly sorry to hear that your experience did not meet expectations. We take your feedback seriously and will thoroughly review the situation to ensure we improve our support moving forward. Your satisfaction is important to us, and we appreciate the opportunity to learn and enhance our service.
Took the time to adjust all settings and setup an auction and it just never added the auction to the listing despite activating the app on the theme. Chat was unresponsive. Waste of time.
Hello, our sincere apologies for the experience you had. We pride ourselves in the customer service we provide to our merchants. Unfortunately the time when you reached out to support team, our team member where not able to reply back promptly; and by the time we replied back you had uninstalled the app.
Kindly give us one more opportunity to help you. We promise to do our best for you.
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.
The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.
My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
We were excited to use this app because of the reviews. Customer support is non-existent. Seems not to work with Shopify 2.0. Looking at other apps.
Thank you for your review. Our support team helped you promptly, so that the auction widget is shown on your product with Shopify theme 2.0. We will be happy to help you further with any queries you might have to customise the Auction widget further. Please allow us an opportunity to help you again.
Extremely difficult to use and implement. Features are unnecessarily confusing and doesn't mesh well, requiring a "widget" to be installed on your site.
