Audien ‑ Ali & Product Reviews

Avis modifié le 02/09/2025 :
"L'application ne fonctionne plus, pas de moyen de l'ouvrir... J'aimerais bien que le SAV me contacte parce que j'ai perdu tous mes avis :O"

Je recois bien les avis, mais impossible d'envoyer de mails de demandes a mes clients. Impossible egalement de prendre un forfait pour beneficier de plus d'avis et d'option. Aucune réponse du SAV. Je vais changer d'application!

Modification après réponse du SAV:

Le souci de changer de forfait a été résolu plutôt rapidement une fois en relation avec eux. Je trouve néanmoins que les forfaits sont un peu cher pour le service proposé.
Le probleme d'envoyer des mails n'a pas été résolu par contre.

I regret ever installing the Audien Reviews app. First off, their customer support is absolutely terrible. I reached out multiple times regarding issues, and all I got were generic responses that didn’t solve anything. It’s as if they don’t care once you’ve installed the app.

To make things worse, their app creates serious issues in Google Search Console, particularly with ratings and reviews. After installing, my search console was flooded with errors like:

"Invalid object type for field 'aggregateRating'"
"Missing required field 'itemReviewed'"
"Invalid structured data for product reviews"
These errors tank your SEO performance, and even after uninstalling, the errors didn’t go away easily! Searching online, I found many others complaining about the same issues.

This app is more trouble than it’s worth. It promises to help with reviews but ends up hurting your business instead. Avoid this app at all costs there are much better alternatives available

I would give zero if i could! This app will ruin yuour store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme.

From Shopify support.
Here is what they said,
Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them.

I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme.

Monk theme 'Broken HTML' error

I see what you mean Carrie!

I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme.

This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor.

I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app.

While working on my main store this is what Theme Developers said,
Hello there,

Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below.

As this issue will cause Google SEO issues because of the incomplete product structural data.

Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months.

Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores.

IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE

Really good, easy to use, good support. Recommended. Update - 2/4/25 Previously the SEO component was available for the lower paid plan but now needs to be upgraded to the $29USD - which is $47AUD plan to use this option , so that is disappointing. However I am happy with the rest of the app and its available options. It is easy to use, looks attractive in the store and a great option for a basic review app

Seems like the app could have potential, but I don't want to take the time to learn how to reformat a csv file just to upload my reviews. That's more work than I believe is necessary, and I rather just pick a more efficient app. If you gave customers the option to upload reviews manually, that would also be helpful.

I just installed this app and it works really well. The ease and user friendly platform allows you to add and remove reviews in just a click. You can customise the look of your widgets and create ones that fit into the look of your store. Its really great so far and I would recommend this app ! Thank you !

I recently installed this application and I'm very impressed by its user-friendliness. The interface is well-designed and visually appealing, making it enjoyable to use. I'll continue to explore it and will come back here to share an update on its effectiveness compared to other similar apps.

The software is very interactive and provides a good service. And best of all, it's free! I highly recommend that many people give this app a try. The most satisfying review app. Optimize my website page * But there are still a lot of problems in the installation process, and the customer service is also timely reply to my message.

It is a fantastic application; it has all the features of a paid app. I recommend it. You can manage reviews and add pictures to the reviews. All in all the best review application.

After a few hiccups, one of my own making, the app is up and running and looks great. The customer service was excellent and helped me realise the error I had made so that I could fix it and get all my reviews correctly imported.