Product Review ‑ Audien Review

Hi Andy! I have not had any response after numerous attempts and Shopify support has also contacted you.
YOUR APP RUINED MY 3 STORES!!!!
SO HERE IS YOUR REVIEW FOR YOUR APP!!!!

After spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by your app, in which you did reply on one of my stores and denied it.

While working on my main store this is what they said,
Hello there,

Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below.

As this issue will cause Google SEO issues because of the incomplete product structural data.

Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months.

Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores.

Have a great day! Deleting your app now. I will be sure and review your app from my other 2 stores soon.

DO NOT DOWNLOAD THIS APP ON YOUR STORE IF YOU WANT TRAFFIC AND SALES. READ ABOVE WHAT THEME DEVELOPERS FOUND THIS APP DID TO MY 3 STORES!

I GAVE YOU DAYS TO RESPOND & GET ME A CSV FILE OF MY REVIEWS & NO RESPONSE. SO, HERES MY REVIEW OF WHAT YOUR APP DID TO ALL 3 OF MY STORES WITH PROOF!
HAVE A GREAT DAY!

I would give zero if i could! This app will ruin your store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme.

From Shopify support.
Here is what they said,
Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them.

I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme.

Monk theme 'Broken HTML' error

I see what you mean Carrie!

I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme.

This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor.

I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app.

While working on my main store this is what Theme Developers said,
Hello there,

Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below.

As this issue will cause Google SEO issues because of the incomplete product structural data.

Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months.

Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores.

IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE

I would give zero if i could! This app will ruin yuour store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme.

From Shopify support.
Here is what they said,
Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them.

I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme.

Monk theme 'Broken HTML' error

I see what you mean Carrie!

I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme.

This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor.

I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app.

While working on my main store this is what Theme Developers said,
Hello there,

Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below.

As this issue will cause Google SEO issues because of the incomplete product structural data.

Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months.

Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores.

IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE

Importing reviews has never been easier!

I'm thrilled with this review app for my Shopify store. One of the best features is how easy it is to import reviews from other platforms. With just a few clicks, I was able to bring in all the reviews for my products.

We’ve been using the Audien Reviews app, and honestly, it's a game-changer. The layout is super clean, which makes everything easy to find and use. Setting it up was a total breeze, and we were up and running in no time.

But what really stood out was the customer service. The team is absolutely fantastic, quick to respond, super helpful, and they really know their stuff. They made sure everything worked perfectly for our needs, which we really appreciated.

Out of all the review apps we’ve tried on Shopify, this one is hands down the best. It’s got everything we need, and then some. If you’re on the fence about which review app to use, we'd say go with Audien, you won’t regret it!