The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
When I reached out with a few questions I got this response: I'm sorry. We're no longer providing unpaid consulting. You can purchase an hour of Marcus' time here: https://www.littlebird.com.au/products/1-hour-of-marcus-time
or contact another paid Shopify Expert here: https://experts.shopify.com/ I'm rating them down in this review because to offer a free app then charge for some basic answers to enquiries about the app (where they have almost no documentation I can refer to or use) is really poor practice. You should not offer an app, without providing at least some support for it. Functionally it seems to fit some of my needs, but the above experience has really soured me off using this app. *edit* after getting the above message they got in touch and answered my questions, I don't know I they saw the review or not before doing this.