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We have only been using the Australia Post Rates & Labels App for a short time, but we are incredibly happy with every aspect!
It is super easy to use and runs smoothly & efficiently, making it perfect for my small business.
Sagar was extremely helpful in getting me set up with the app and integrated into my store. He explained everything very clearly and was attentive and patient when I reached out for further assistance and with questions. Thank you Sagar!
Thank you so much for taking the time to leave a review for our Australia Post Rates & Labels App! We’re thrilled to hear it’s been a smooth and efficient addition to your small business.
We understand the importance of reliable shipping solutions for small businesses, and it's great to know that our integration with MyPost Business is meeting your needs for domestic shipping in Australia. Our goal is to simplify the shipping process for you, allowing you to focus more on growing your bookstore.
Your feedback is invaluable, and we’re here to help anytime you need assistance.
Installed for one day, then uninstalled because it did not work for what I wanted, and still got billed a full month
Their team also has the audacity to call you unexpectedly to try to help you set it up, not even giving the option not to call, and then when you uninstall you get another email telling you that they're going to call - not even asking.
Dear Platima Tinkers Shop Team,
We apologize for any inconvenience this may have caused.
Please note that Shopify manages billing and payments for the app, including the free trial period. Charges are automatically applied immediately after the 15-day trial period ends. Upon reviewing your case, we found that the app was first installed on your store on November 12th, 2023, and uninstalled on January 22nd, 2024, which was after the free trial period had expired. When you reinstalled the app on July 3rd, 2024, the free trial had already ended, resulting in the charges incurred. We hope this clarifies the situation.
We have also processed a refund for your most recent transaction to ensure your satisfaction.
Our intention in reaching out via email and call was to assist you in setting up the app and streamlining your shipping process. We respect your preference for email communication and will ensure that all future communication with you is conducted via email.
We hope you'll give our app another try, and please don't hesitate to reach out if you encounter any issues—we're here to help you set it up successfully.
Regards,
Australia Post Rates & Labels App Team
the customer support team was wonderful and helped a lot. the app makes shipping stress a lot easier.
We are happy that our Aus Post shipping app allows you to leverage the 2nd tier AU Post MyPost Business discounted rates for your name board business.
The call was very helpful in getting my shipping process started. Very happy with the Manohar and the help he gave.
Thank you for your positive feedback! We're glad that Manohar was able to assist you in integrating MyPost Business for your coffee business on Shopify & help you with printing Australia Post postage labels.
If you have any more questions, feel free to reach out anytime.
Excellent customer support given in timely manner to help set up our app and link to our e-parcel account.
Thank you for your feedback. We’re glad our team helped you set up the app and connect your Australia Post eParcel account to your Shopify store for selling jewelry.
If you need any further assistance, please feel free to reach out!
Incredible service. Very happy with Sibi!
Thank you for the great feedback! We’re glad to hear you’re very happy with Sibi’s service.
If you need any further assistance with Australia Post MyPost Business for shipping wellness products, feel free to reach out!
Thanks to Keerthi, she was a great help and i really understand everything with her.
Very helpful! Thank you!
Thank you so much for your kind words! We're happy to hear that you found our Aus Post MyPost Business app very helpful.
If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
Only have had the app for 2 days and support setting it up has been ok. So far so good.
It's great to know you're using MyPost Business for your domestic shipments of lawn care products and merchandise. We hope Parcel Post & Express Post services continue to meet your expectations. Your feedback is much appreciated!
Amazing service from Sibi. Very attentive and patient. Helped with syncing my Australia Post/my Post Business app. Everything working smoothly now and efficiently.
We're delighted to hear that! We're glad to have assisted you in integrating Australia Post MyPost Business Account with Shopify.
If you need further assistance, please don't hesitate to reach out to us. We're always here to help!
Regards,
Australia Post Rates & Labels App Team