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Installed for one day, then uninstalled because it did not work for what I wanted, and still got billed a full month
Their team also has the audacity to call you unexpectedly to try to help you set it up, not even giving the option not to call, and then when you uninstall you get another email telling you that they're going to call - not even asking.
Dear Platima Tinkers Shop Team,
We apologize for any inconvenience this may have caused.
Please note that Shopify manages billing and payments for the app, including the free trial period. Charges are automatically applied immediately after the 15-day trial period ends. Upon reviewing your case, we found that the app was first installed on your store on November 12th, 2023, and uninstalled on January 22nd, 2024, which was after the free trial period had expired. When you reinstalled the app on July 3rd, 2024, the free trial had already ended, resulting in the charges incurred. We hope this clarifies the situation.
We have also processed a refund for your most recent transaction to ensure your satisfaction.
Our intention in reaching out via email and call was to assist you in setting up the app and streamlining your shipping process. We respect your preference for email communication and will ensure that all future communication with you is conducted via email.
We hope you'll give our app another try, and please don't hesitate to reach out if you encounter any issues—we're here to help you set it up successfully.
Regards,
Australia Post Rates & Labels App Team
Thanks to Keerthi, she was a great help and i really understand everything with her.
Easy to install and very helpful staff.
The call was very helpful in getting my shipping process started. Very happy with the Manohar and the help he gave.
Thank you for your positive feedback! We're glad that Manohar was able to assist you in integrating MyPost Business for your coffee business on Shopify & help you with printing Australia Post postage labels.
If you have any more questions, feel free to reach out anytime.
great service and support
Thank you for your feedback! We're happy to help you integrate your Australia Post My Post Business account and set up the Parcel Post service for your store with Craft items.
If you have any queries, feel free to reach out!
Excellent. Customer service quick efficient and very helpful
Thank you for your feedback. We’re glad that our team could assist you with printing Australia Post shipping labels for both domestic and international orders on your Shopify store selling all kinds of gloves.
If you need any further assistance, please feel free to reach out!
Very helpful! Thank you!
Thank you so much for your kind words! We're happy to hear that you found our Aus Post MyPost Business app very helpful.
If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!
Only have had the app for 2 days and support setting it up has been ok. So far so good.
It's great to know you're using MyPost Business for your domestic shipments of lawn care products and merchandise. We hope Parcel Post & Express Post services continue to meet your expectations. Your feedback is much appreciated!
excellent and easy, great service
It's great to know you're happy with our AU Post MyPost Business setup for your decals and printed vinyl stickers shipments.
Your feedback is much appreciated!
Just signed up and still configuring the app but so far it looks great. Support has been forth coming and very helpful. If all goes well this app will save us a lot on other subscriptions
Bryce