Australia Post Rates & Labels

I use this app to consolidate my customer information onto my shipping label as well as integrating the Australia Post rates which are linked to my account using this Australia Post Rates & Labels, very easy to set up from the app

The team is super helpful in addressing my concerns

I was in desperate need of support.
I received excellent support from Sibi.
The immediate problem was solved
But I was also provided with additional insights as to how to better us the app.
Your expertise and patience were greatly appreciated.

Addina M was outstanding! I was so amazed to get a called very soon after downloading the app which I have never experienced before. After sharing my screen with Addina she walked me through the whole process. I would have been stuck and confused on my own for sure. Addina answered all my questions and made sure I was confident before she left the Zoom meeting. What service and I haven't even started using the app yet!

I have had a great start up experience with Sibi and the plugin hive team. They have been very efficient with helping me setup the app and have been very fast with communication.

If every company gave the same support as these guys, running a small business would be easy. I had a few issues setting up international shipping so I contacted them and they jumped on to my site and fixed it for me in no time. If you use Shopify in Australia I would highly recommend using this app.

Great support

Great service, very prompt and helpful. The app even though we have only had it for 2 days seems to be what we are looking for thus far.

Really powerful app and straightforward to set up. I've had a few questions along the way and the support team respond really quickly, definitely recommend

UPDATE: Within just a few hours of my original review and complaints about a feature, the PluginHive team have fixed the problem. We're grateful for the prompt way they dealt with this issue. Now that the issue is fixed we can enjoy all of the features that made us purchase this app in the first place. Happy customer.
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Unfortunately we will not be able to keep this app. There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging; printing labels and manifests within the app; using our flat rate pricing for customers as opposed to what Aus Post charge us; and being able to nominate whether signature is required or not.... the one downside is something we only found out today, moments before we were due to launch the app as it wasn't something that was able to be tested before we entered our live production API key. The delivery notes/order notes field in Shopify is completely ignored by this app! If a customer wants to leave instructions (in the shopify Order Notes field) for the delivery driver, e.g. "My apartment is the one at the rear of the building" or "Please use the side stairs not the front door" this app will ignore those notes, so your Aus Post label gets printed with a BLANK delivery notes field. The delivery notes field is right there on the label the app produces, it's right there on shopify Cart page, but the developer will not map the two fields together. We are disappointed that at the last minute we can't launch our store and now have to find an alternative solution. Such a shame.