The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Shamanic Rain Lifestyle
Wow what can i say this app support is amazing, from start to end, it has been joyful to work with support, we hit a few issues and sorted them pretty quickly wow. This app is great anyone who is moving from woocommerce you should try this. finally our site is up and running. thank you and many blessings
I really struggled with my shipping due to some things needing to be posted as letters. Shopify really doesn't allow for that. The support I got from Addition support was second to none in switching over to letter postage and adding up postage for multiple items. They responded to my support query very quickly and even rang me on a Saturday to make sure they completely understood my requirements. Brilliant and highly recommended.
The Wreck Shop
I was absolutely mind boggled with shipping, after reading reviews and trying it myself, I couldn't be happier with the result, and even the ongoing support with labelling etc is very prompt, thank you Addition.
Johann Montet Fine Art Photography
The Addition team was super helpful in setting up my Australia Post rates. I have quite a complicated shipping profile and the Addition team was always there to help. Very quick to answer and to fix any glitches, if any. Nothing too hard! Very professional ! Great Aussie team ! I would highly recommend their app to anyone wanting to have calculated Australia Post rates on their shopify store !
This app was great for my small business. Zann was super helpful and answers any questions you may have. It took a while to get it all set up but so worth it in the end! Saves a lot of time compared to using eParcel and is way more efficient.
This is a great app to use - I'm so glad I came across it after months of using many different apps that cost a lot more and were not as efficient as this app! It was easy to set up my account preferences, integration with Australia Post and package sizes by following the installation/user guides. It took me about 20 minutes to set up. It's very user-friendly and what's even better is the flat-rate cost per month (no additional charges per label!). Addition Support were super quick to respond when I asked for help. I definitely recommend this app!
I'm a MyPost Business customer and trialled this app after using the MyPost Business Chrome plugin for the past year. I will be returning to the plugin. I think this app has a lot of great functionality but it wasn't right for me at this time. Although this app saved me time in some areas - e.g. auto payment and the ability to fulfil all orders with one button - other steps took more time - e.g. needing to create and name a shipment + manifest + lodgement, which are steps I don't have with the plugin. (If you're using eParcel or multiple postal carriers, you might already be familiar with this type of workflow so it wouldn't be a drama, but I only use Australia Post's MyPost Business at the moment and prefer to keep it simple.) There were some tasks that would probably take about the same time with either method but would have required additional setup time from me to get working properly, such as setting up my particular pricing rules and working out total packaging weights for non-standard boxes (it's easier to input total weight of a non-standard package with the plugin). I've already invested a heap of time in my current method (with an Airtable spreadsheet and formulas for MPB pricing), so this app is not worth the cost for me at this time, but I would recommend it to other shop owners who aren't willing or able to go down the spreadsheet DIY route and need to get shipping now. I'm giving it four stars here because it wasn't right for me but I think it's a good app and the customer service was exceptional - I got a personal phone call from the support team to talk me through a problem I was having. The trial is a good way to determine if it will work for you. If my order volume increases dramatically this year, I will consider re-installing the app.
Style Collective Online
So helpful, great communication re any questions in the set up of this App
Also offered to talk me through the set up and all functions of shipping labels
Clay Craze Studio
Amazing cutsomer service. Simple to use and very intuitive app. Would highly recommend to anyone looking to simplify and save time on the shipping process. Thank you so much!
Great app, easy to set up and use.
I needed something added, it was done under 5 minutes. Best support ever!