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By far the best customer support I have met in years. They have a comprehensive knowledge base, their developers are very responsive and proactive, and I was able to resolve all additional questions I had. I would highly recommend anybody looking for an AusPost solution to check this app out first, and don't hesitate to reach out for help.
There were a few bumps to iron out due to lack of knowledge. Addition support is AMAZING, incredibly patient, super efficient with responding and very helpful. Thanks so much Addition support.
Thanks so much this app has saved us hours of work and a lot of money! Even a custom alteration is no problem!
Great app, great support. This makes calculating postage so much easier & accurate.
The support team are SO helpful, they email back to me really fast, and implements improvements / tweaks ASAP. For $10/month this is a REALLY good app!! Every app always has room for improvements and feature suggestions, but they're happy to work on it!
It works well and I have had no problems with it at all. All support queries were answered within a reasonable time.
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it.
Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius,
Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online.
Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability.
Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund.
- Team TCC
Where do we even begin? Let's just start with we won't be able to have a successful launch without the help of the Addition team. We're running a Hobby Store, which means we're dealing with various packages of different dimensions and weights. The Addition team's been helping us through the entire process - from setting up the weights, to making sure the packages are all fine. Very very fast support with a great sense of humor - if they can put up with us being technologically cursed, I'm sure they can help solve your problems too. Let the stars and other reviews speak for themselves - highly recommend this app.
Adding different shippings to my shopify stores is super easy! I am happy to have installed this app.
Just started using this app for my store and its perfect for what I need. Customer service from the Addition Support was amazing! I would highly suggest! Thanks Team Addition
Regards Team Elevate Power