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I have had Addition help me twice now to add different shipping to my website. Both times he has been very helpful, patient and professional. I would definitely recommend him and give him 5 ***** as it is very difficult to find good service these days.
Hands down the best support and app out there. This is a must have shipping app and honestly the best one out there. Addition support is always there to offer support and will sort out any issues you have. Nothing is too big or too small for him and the response rate is super fast. I would give him more then 5 stars if I could.
Found my old review from March 2016 and thought I should update it. I am still here 4 years later still using the same app. I think I have only needed support from Addition support a handful of times over the years. The shipping calculator has worked perfectly with no hiccups.
I have just updated my store to include eparcel and Addition support once again has been super helpful. He responds faster than any support I've ever used.
I haven't thought once about switching to a different app over the years and don't plan to now either! Thanks Addition support!! I promise to empty my email inbox to ease your OCD :)
MARCH 2016- I have only set up this app tonight so too soon to review how it is working with shipping costs, but the customer service I have received from Addition support is second to none. He replied to me within minutes late at night and has helped me with all my queries. I am hoping this app will help me to be able to easily ship worldwide without the hassle of manually entering in shipping costs!!
This is an amazingly fantastic app. And the tech support is even better. I wish all apps were like this. I cannot recommend highly enough. Tech support didn't give up even after very difficult issues that we gave them. They persevered and won in the end. 100/100.
Also there are many extra features coming up. We can't wait to see them. They will make life a lot easier for us.
Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!
Amazing app and even better service from support. They helped us out a lot by getting the shipping to do exactly what we needed it to do, he always replied within a few minutes and even spent his time over the weekend trying to get it sorted for us :)
We have been using this app for a few months now and I would definitely recommend it to everyone!
Great app. essential for anyone wishing to ship via AusPost.
The developer of the app. was very helpful in making some minor tweaks to suit our needs.
This App is amazing! The support is even better. Seamless creation of shipments, labels and manifests. The automation feature which automatically creates shipments is a gamechanger and has saved me so much time. Any time I need support help I receive instant responses (even on Sundays!) and no request is too hard to solve. Highly recommend!
Addition support is a legend! Fantastic support, and a very-well functioning application. I believe this app is a necessity for any Australian Shopify store wanting to provide their customers with quality shipping options.
Addition support was very responsive, took my calls and offered to customise a few features to suit our online store. Above and beyond - highly recommend!
Very useful app! looking forward to having the option to remove express post at the product level as we can't ship everything by air due to the nature of the product, but helpful in every other way and support is spectacular, always a very quick response (within minutes)