Australia Post Shipping by AMP

After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.

We have had this app since 2022, at that point we received great customer service when adding new products was causing issues.
Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money.
If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies.

Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish

Regrettably, our experience with the Addition app has been disappointing, especially considering its cost of 76.85 AUD every 30 days.

Limited Functionality for High-Volume Businesses:
Unable to handle more than 30 orders at a time efficiently, making it unsuitable for businesses looking to scale. You have to manually select each order to use the app. For us that means manually clicking hundreds of orders individually which is annoying and time-consuming.

Manual Order Editing Required:
A significant portion of our orders need manual adjustments due to the app's lack of support for packaging (Aus Post Satchels), manually clicking hundreds of orders individually to update the packaging which is annoying and time-consuming.

No Timely Updates:
Despite reporting these issues months and months ago, the response has been lackluster with no clear resolution in sight. Only 'workarounds' that are incorrect and again having to edit each order through the address, packaging and fulfilment step.

Final Thoughts:
Given these substantial limitations and the time-consuming nature of its use, Addition does not meet the our needs. While support is fast, the investment does not match the return, making it an impractical choice. Looking for an alternative app.

No good for epracel and too many server time outs. In addition, if you have a partial order fulfilment you have to create it's own manifest which wastes a huge amount of time, especially if you have a few to do for that day.

We have a huge number of SKU's and in this app you are prompted to fill all the measurements and weights in. We did this. However, the package sizes do not automate (what was the point of entering all those measurements?). You can only create shipping rules for packages based on weight which is flawed.

Most appallingly, the weights calculated for the postage don't even match the weights you have entered for each sku and packaging. They are way off.

We have spent a huge amount of time migrating to this app to find it doesn't do what it claims. For the price I expected much better.

This app has a long way to go.

Great app that works seamlessly with Shopify. Really easy to use, support has been great and Laura has been so helpful! We wanted to change the default on a certain field and Laura actioned it immediately.