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REFUNDS NOT WORKING ANYMORE!
ERROR: User authentication failed due to invalid authentication values
it led to a problem on our Shopify Store’s functionality has stopped capturing payments for all new orders ever since this App was installed as per recommendation by our 3rd Party provider, eBizCharge. Tech support of eBizCharge says it's Shopify, but Shopify support says it's them. Going circles. Still waiting this issue be resolved.
Hi Security Pro,
Apologies for the issues you have been facing. As mentioned with the new migration to Shopify's Payment Processing Platform which all Payment providers are required to migrate to we no longer have the ability to return our RequestID. For all future transactions you will need to utilise the PaymentID supplied by Shopify to interact with payments.
Once again apologies for the inconvenience, however this is a core element of the new Shopify architecture
We sent an email. The app does not work at all for subscriptions. We can't even roll back to the old plug-in. We are losing thousands of dollars as we speak. This is one of the worst-timed changes ever. Please roll back the old app or make the new app work for DRAFT ORDERS or SUBSCRIPTIONS. We cannot put in any of these two categories...
Hello, as it stands we have not requested that merchants using subscriptions should migrate. We worked with Shopify to identify subscription merchants however if you’ve received the request in error apologies. We’re releasing subscription support this week where we will send further updates to ask merchants to test new functionality.
In the short term if you’re able to raise a support request with Shopify they should be allowing merchants to re-enable the old plugin until a future date.
The new Authorize.net processor gateway for Shopify does not support Recharge subscriptions! Everyone is required to upgrade to this new version by June 28th, 2024. Hopefully it is fixed by then.
Hi Gorilla Mind,
The initial communication was intended to only go to merchants who were not using subscription options.
Apologies for any inconvenience caused if you received this in error. Our development team are planning to have the subscription functionality available by the 14th May. We’ll make sure to update you when the release is ready for testing.
Regards
A.Net Support
Payment in Auhorize.net is authorized and captured. Yet in Shopify it was showing "Payment Pending" and then after 1 hour switched to "Expired".
Do you want us to do now with these orders?
The only option it offers is to send an invoice, like its never been paid.
Before we could at least mark it as paid.
What to do now?
Does not transfer the auth code back to Shopify, which means we can't process it in our ERP. Missing basic functionality.
Apologies for the issues you have been facing. As mentioned with the new migration to Shopify's Payment Processing Platform which all Payment providers are required to migrate to we no longer have the ability to return our RequestID. For all future transactions you will need to utilise the PaymentID supplied by Shopify to interact with payments.
Once again apologies for the inconvenience, however this is a core element of the new Shopify architecture
The transaction ID from authorize.net is no longer passed through. if your keys change you need to un-install and re-install the app.
needs improvement
app doesnt transfer transaction id. makes searching which was once easy to do difficult.