Authorize.net

Payment in Auhorize.net is authorized and captured. Yet in Shopify it was showing "Payment Pending" and then after 1 hour switched to "Expired".
Do you want us to do now with these orders?
The only option it offers is to send an invoice, like its never been paid.
Before we could at least mark it as paid.
What to do now?

***Update (07/17/24) PLEASE RESPOND: I just got an e-mail stating that I have to upgrade yet again? I literally just updated this plugin 2 months ago? I have no way of knowing whether or not I am good or I have to update yet again...***

***Update: Had an issue with JCB. Was fixed promptly. Great customer service. Thank you so much!!!

Here we go... got an e-mail that Authorize.net is updating their app. Followed the instructions to install the new app. The purchase testing went fine but I've now lost the ability to accept JCB.

Here are the cards I accepted with the original app.
Visa, Mastercard, American Express, JCB, Discover, Diners Club

Here are the only cards listed in the new app.
Visa, Mastercard, American Express, Discover, Diners Club

I lost JCB even though it clearly states that my merchant provider lists JCB is enabled in the Authorize.net configuration page on the Authorize.net website (not Shopify). It doesn't seem to show up on the new Shopify app. If I revert back to the old Shopify app JCB comes back.

We were forced to update Auth.net on our store to process regular payments. We use Recharge which is now not compatible with this new system. Is there an update available? We have subscribers we need to charge.

Upgrading from the old Authorize.NET gateway to this app seems to have negatively affected the transaction level data available via the Shopify API. When using the last version of the Authorize.NET payment gateway, we were able to obtain the 10-digit transaction ID generated by Authorize.NET. Once the new plugin was installed, the field now contains the value of NULL, and we cannot cross reference transactions between the 2 systems (Shopify & Authorize.NET) in an automated way.

Also, we cannot revert back to the old gateway, so we now have to reconcile transactions between the 2 systems using a completely manual, time consuming process.

The Shopify API call we rely on is: https://{{our store id}}.myshopify.com/admin/api/2024-04/orders/{{our order id}}/transactions.json, which provides a JSON response with the following 2 key fields in it (shown for requests both before and after the upgrade).

Here is a snippet from JSON response before the upgrade:

"gateway": "authorize_net",
"authorization: "{{10-digit transaction ID from Authorize.NET}}"

Here is a snippet from JSON response after the upgrade:

"gateway": "authorize.net",
"authorization: null,

If you rely on this field like we do, I would not recommend installing this plugin until it populates this field with the 10-digit transaction ID generated by Authorize.NET for the transaction.

The transaction ID from authorize.net is no longer passed through. if your keys change you need to un-install and re-install the app.

needs improvement

REFUNDS NOT WORKING ANYMORE!

ERROR: User authentication failed due to invalid authentication values

app doesnt transfer transaction id. makes searching which was once easy to do difficult.

The new Authorize.net processor gateway for Shopify does not support Recharge subscriptions! Everyone is required to upgrade to this new version by June 28th, 2024. Hopefully it is fixed by then.

Does not transfer the auth code back to Shopify, which means we can't process it in our ERP. Missing basic functionality.