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Just like all the other reviews here, this new switch has been a nightmare. It has cost us thousands of dollars.
We started getting lots of unexplained declines... and all of our subscription sales can no longer be processed.
Thankfully we had another merchant account to switch to, so for now, we are no longer using Authorize.net until this gets fixed (and maybe forever).
app doesnt transfer transaction id. makes searching which was once easy to do difficult.
The new Authorize.net processor gateway for Shopify does not support Recharge subscriptions! Everyone is required to upgrade to this new version by June 28th, 2024. Hopefully it is fixed by then.
Hi Gorilla Mind,
The initial communication was intended to only go to merchants who were not using subscription options.
Apologies for any inconvenience caused if you received this in error. Our development team are planning to have the subscription functionality available by the 14th May. We’ll make sure to update you when the release is ready for testing.
Regards
A.Net Support
The app installs on the Shopify platform but is not supported or functional.
Does not transfer the auth code back to Shopify, which means we can't process it in our ERP. Missing basic functionality.
Apologies for the issues you have been facing. As mentioned with the new migration to Shopify's Payment Processing Platform which all Payment providers are required to migrate to we no longer have the ability to return our RequestID. For all future transactions you will need to utilise the PaymentID supplied by Shopify to interact with payments.
Once again apologies for the inconvenience, however this is a core element of the new Shopify architecture
horribe app does not work been at it for hours and still not working . losing sales every minute it is down
Hi Nature's Root,
We're bringing up the issues raised with Shopify and they have extended the migration date to September 30th, we're continuing to work with Shopify to resolve known issues but if you're able to revert to the original integration we will advise when a new migration can take place.
Apologies for any inconvenience
Broke payment importation between my store and ERP system
Hi Vytanutra,
Please be advised with Shopify's migration to their new Payment Provider Platform, all 3rd party applications integration to payments apps must now reference the paymentID rather than the previous Authorize.net RequestID.
We will be providing more information shortly to support merchants using 3rd parties
REFUNDS NOT WORKING ANYMORE!
ERROR: User authentication failed due to invalid authentication values
We were forced to update Auth.net on our store to process regular payments. We use Recharge which is now not compatible with this new system. Is there an update available? We have subscribers we need to charge.
So far very good, have been using it for a month and it is a great provider after Stripe failed to do its job, use Authorize.net instead