Authorize.net

The app installs on the Shopify platform but is not supported or functional.

***Update (07/17/24) PLEASE RESPOND: I just got an e-mail stating that I have to upgrade yet again? I literally just updated this plugin 2 months ago? I have no way of knowing whether or not I am good or I have to update yet again...***

***Update: Had an issue with JCB. Was fixed promptly. Great customer service. Thank you so much!!!

Here we go... got an e-mail that Authorize.net is updating their app. Followed the instructions to install the new app. The purchase testing went fine but I've now lost the ability to accept JCB.

Here are the cards I accepted with the original app.
Visa, Mastercard, American Express, JCB, Discover, Diners Club

Here are the only cards listed in the new app.
Visa, Mastercard, American Express, Discover, Diners Club

I lost JCB even though it clearly states that my merchant provider lists JCB is enabled in the Authorize.net configuration page on the Authorize.net website (not Shopify). It doesn't seem to show up on the new Shopify app. If I revert back to the old Shopify app JCB comes back.

App does not report transaction data properly since the new migration including 0 access to any of the fraud filters that were always made available. Also, none of our settings in the fraud detection suite are working anymore and shopify/authorize.net are processing all orders, even if the settings we have set up are to automatically decline. As another reviewer pointed out, shopify says its authorize.net, and authorize.net says its shopify so we cannot get the issue fixed as neither is willing to take any responsibility. Would recommend switching to another gateway if you want to avoid this whole headache.

Upgrading from the old Authorize.NET gateway to this app seems to have negatively affected the transaction level data available via the Shopify API. When using the last version of the Authorize.NET payment gateway, we were able to obtain the 10-digit transaction ID generated by Authorize.NET. Once the new plugin was installed, the field now contains the value of NULL, and we cannot cross reference transactions between the 2 systems (Shopify & Authorize.NET) in an automated way.

Also, we cannot revert back to the old gateway, so we now have to reconcile transactions between the 2 systems using a completely manual, time consuming process.

The Shopify API call we rely on is: https://{{our store id}}.myshopify.com/admin/api/2024-04/orders/{{our order id}}/transactions.json, which provides a JSON response with the following 2 key fields in it (shown for requests both before and after the upgrade).

Here is a snippet from JSON response before the upgrade:

"gateway": "authorize_net",
"authorization: "{{10-digit transaction ID from Authorize.NET}}"

Here is a snippet from JSON response after the upgrade:

"gateway": "authorize.net",
"authorization: null,

If you rely on this field like we do, I would not recommend installing this plugin until it populates this field with the 10-digit transaction ID generated by Authorize.NET for the transaction.

DO NOT UPDATE - DO NOT UPDATE - DO NOT UPDATE

Presently manual draft orders are not working. All subscription services do not see Authorize.net anymore, so all your subscriptions will fail. We verified this using two different Subscription services on Shopify today. This isn't an update, it is a downgrade. You will be looking for a new credit card system to allow subscriptions. All your current subscribers will need to resubscribe which is a nightmare, since many subscribers had unique prices and plans. So this will need to be done manually by calling each individual subscriber and somehow providing some coupon that matches the exact amounts they had previously. When I say, this is a nightmare... I am not kidding. If you have a large subscription base, your sales will be destroyed until you get people back up on another system in a manual fashion. I have been dealing with Authorize.net, Shopify and this insanity for a couple of days and nobody provides a solution after your subscriptions start failing. What a massive failure. Both Bold Subscriptions and Seal Subscriptions do not work after this update. Others report ReCharge does not work either. We suspect many others do not work as well.