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I was having a little difficulty enabling the App but Therese was quick to help me. I really appreciate the efforts of Therese helping me out with the app. Overall 5 stars for the App and the customer service.
Thanks for the 5-star review! We're glad we could help you get everything up and running smoothly. Your feedback means a lot. Here to support you anytime!
- Kevin & Nova Apps Team
Great app, works great and customer service fast and top notch. Definitely will use on all my stores
Thrilled you're loving our app and customer service! We're excited to be a part of all your stores. Thanks for the support! 😊
- Kevin & Nova Apps Team
It has an awesome experience totally worth it now my store can have multiple currencies to best suit my wonderful customers.
We're so glad you're enjoying the multi-currency feature for your store! It's wonderful that it's making things better for your customers. Thanks for sharing your experience! 🌟
- Kevin & Nova Apps Team
Great experience with Yaci. Nice, pleasant and humorous. Keep doing!
Thank you for the kind words! We're thrilled you enjoyed your support experience. We'll definitely keep the positivity and humor going.
- Kevin & Nova Apps Team
The app was very good and their customer service are reliable
Glad to hear you had a positive experience with both our app and customer service! We're here whenever you need us.
- Kevin & Nova Apps Team
Izzy was very fast and helpful! Amazing support!
Super glad we could assist you swiftly! Your feedback means the world to us. Thanks for the amazing shout-out!
- Kevin & Nova Apps Team
I would like to thank Therese for her help and patience with me
amazing app and very easy to set up and use
Thank you for your kind words! We're so glad you find our app amazing and easy to use. Your appreciation for our customer support team is truly valued! 😊🌟
- Kevin & Nova Apps Team
Rain was such a amazing help ! Very much appreciated.
Thrilled we could assist! Your appreciation means a lot. Don't hesitate to reach out if you need more help. 😊
- Kevin & Nova Apps Team
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
Yaci was a great help. Super fast and very helpful. And she went the further mile by following the instagram page of my store!
So glad to hear you had a positive experience! Thanks for sharing, and we're thrilled to support your store.
- Kevin & Nova Apps Team