Nova: Multi Currency Converter , 1.360 anmeldelser
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Very bad customization. Bad customer support. I liked the app in the beginning but then I lost hope in it.
Hi Rock,
I sincerely apologize for the inconvenience you've encountered.
I understand that you are interested in having the currency bar placed in the footer of your website. However, due to the technical limitations of our app, the current options for placement are limited to the top right, lower right, top left, and lower left corners of the page.
The placement of the currency bar is determined by the app's design and functionality. The app is designed to be easily visible and accessible to your customers, which is why it is positioned in the specified corners of the page. Placing it in the footer may require significant changes to the app's code and layout, as well as potential conflicts with other elements on your website.
Rest assured, we have forwarded your suggestion to our product development team. They will carefully evaluate the feasibility and potential impact of adding a footer placement option. We prioritize customer feedback, and if there are any updates or changes in the future, we will ensure to inform you promptly.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Cheers,
Pat
The USD conversion doesn't work and that affects every other currencies don't recommend this app it will affect your conversion rate.
Hi GlupDrinks,
I've read your recent feedback about our app and I apologize for the inconvenience you've encountered.
I'd like to reassure you though that our USD conversion certainly works, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can happen from time to time. That is why we have our 24/7 chat support team to help you out.
In order to address specifics and provide a resolution for you as soon as possible, I have sent you an email. Please check your inbox so that we can continue the conversation and work towards fixing this. I look forward to hearing from you soon.
Cheers,
Darrel
IF YOU ARE TRYING TO SWITCH CURRENCIES ON YOUR STORE, DON'T USE THIS APP. ERRORS CAUSED BY THIS APP COST US THOUSANDS OF DOLLARS! ..........................................................................................................................................................................................................................................................
TL;DR - After installing the app, our product pricing went haywire. They do everything they can to avoid a bad review so that nobody is ever warned about these problems. Even after deleting the app, our pricing is still wrong, so they leave code in your store that interferes with pricing even after deletion. ..........................................................................................................................................................................................................................................................We are a US store expanding into Canada. To test the market, we wanted to use a currency switcher on the current store rather than creating a separate store for Canada. So we were very excited to see this app. However the malfunctions we experienced have cost us over $1,000 just on the first day of use. .......................................................................................................................................................................................................................................................... On the US side pricing randomly jumped from $34 to $34,000 for some visitors. On the Canada side, the currency conversions didn't work properly either. The rounding functionality doesn't work and the Canada pricing is also susceptible to randomly mistaking a decimal for a comma in some cases just like it did in the US. Nobody will buy a $34 product that is accidentally listed as $34,000. .......................................................................................................................................................................................................................................................... Here's the craziest part: I was told by support that this is an issue that some users have been having recently and that the only answer may be to uninstall the app! .......................................................................................................................................................................................................................................................... In my opinion, if your app has issues that could cost businesses thousands of dollars every day, then you should warn people up front. Even if it has something to do with our particular store (which doesn't seem to be the case), we shouldn't even be able to download the app. We're extremely disappointed in the app developers and in Shopify for allowing such a damaging app to get downloaded by unsuspecting store owners. .......................................................................................................................................................................................................................................................... PLUS, they have an in-app dashboard that solicits reviews. These dashboard reviews are separate from the Shopify review system. It's a clever way to hide bad reviews from the general public. This is especially true if the advice you get from "tier 1" support (lowest support level) is to uninstall the app. If you uninstall the app, you can't really leave a review! .......................................................................................................................................................................................................................................................... Here's the cycle: (1) you have an experience that is terrible, (2) support advises you to uninstall the app (3) nobody else finds out about your experience (4) somebody else downloads the app and experiences the same problem. .......................................................................................................................................................................................................................................................... The review system is supposed to protect us from downloading apps that could damage our stores. So if you have a bad experience, make sure that you're leaving a review on Shopify and not in their internal dashboard. .......................................................................................................................................................................................................................................................... Booster Apps, shame on you for putting all of the risk on Shopify store owners by not being up front about the problems your app is having.
The customer support is horrible. The currency selector cannot be removed. I contacted them several times and i was told that they don't know when they will fix the issue because it is a free app and their developers dont spend time dealing with the free apps. Such a joke
Customer service was really unhelpful getting this set up on my theme, didn't read my emails properly and had to explain multiple times. Rather than coming to a conclusion, they told me the app wasn't suitable for my theme/store. Not too sure how that works but, pretty disappointed.
I realize now that this app doesn't exist. the redirecting is not secure. I tried to reach the app many times, that connection isn't secure Error 500
Hi there,
Thank you for your feedback and I'm so sorry about the error you're seeing
Our development team just into the logs this morning, and it looks like this was a stale session cookie that caused this error in your browser. Could you try to clear your browser cookies and try once more by signing in through https://shopify.com/admin/apps?
I've also sent you an email to help make things right - happy to jump on a call anytime to help figure this out.
Cheers,
James
The page is not working properly current boosterapps. COM is currently unable to process this request. HTTP ERROR 500 https://currency.boosterapps.com/?hmac=96146203da6997a9f83ee92664ae554a1a40f3c5acf8fa1d0ca0c6aaf970f161&host=Z2xhZGlhdG9yZmFzaGlvbi5teXNob3BpZnkuY29tL2FkbWlu&session=201ad421b20d0bbf1d3e3b1beee552cc406415afb61648fad3b77251211aee13&shop=gladiatorfashion.myshopify.com×tamp=1654821080
Hi there,
Thank you for your feedback and I'm so sorry about the error you're seeing. It looks like you uninstalled the app, after this happened.
Our development team looked into the logs and it was a stale session cookie that caused this error in your browser. Could you try to clear your browser cookies and try once more by signing in through https://shopify.com/admin/apps?
I've also sent you an email to help make things right - happy to jump on a call anytime to help figure this out.
Cheers,
James
Although I uninstalled the application, the currency type still appears in my codes
Hi there,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
We have created the app in such a way that there is no code that needs to be edited when you install or uninstall the app. However, if you would like to completely remove our code from your theme, we can do that for you or you may also follow the steps on the instructions I've sent you via email.
I'd also be happy to remove the code for you if you are not comfortable doing it on your own, just simply accept the collaborator request I've sent to your Shopify admin. Once you accept that request, would you please reply on the email we've sent you and let us know?
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Regards,
Darrel
Don't waste your time with this app.
The app will not show live on my site, although the preview works fine.
Hi MakeTechCreate Team,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
I'd like to reassure you though that our app and conversion certainly work, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out.
I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Cheers,
Pat