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There is a really critical known issue with this app, which is that when users convert prices based on the location or currency they want, they are shown a different price at checkout based on the default currency of the Shopify store. There is no workaround for this. We have customers complaining that what they see in terms of the exchange rate is not what is shown at checkout. We would have thought this was a basic feature to get right or to allow the store to manually change the currency rate to match what is charged at checkout.
Hi there,
This is Lea here, Support Manager at Booster Apps! First foremost, thank you for your feedback, and I'm so sorry for your experience so far. I can understand how important it is to convert the prices at the checkout page, that's an ideal setup.
The app itself is able to convert currencies on the product page, cart page, and all across the site, but I'm afraid the reason why we can't change the currency on the checkout page because Shopify does not give us access. This has been planned as an improvement for our app and we are eager to implement this - once Shopify has granted us access to change currencies to the checkout. I'm sorry about your experience so far, and I definitely want to make it right.
Though our app is free, it is by no means at all an app that we neglect and we take concerns and feedback such as the one you're experiencing very seriously and would love to get to the bottom of this.
I've sent you an email as well, feel free to reply back and we'll be happy to give you some more technical information about the app itself.
Cheers,
Lea
Hungarian HUF or Ft does not show on the site, main such as eur or usd yes. They have not solved this issue over a week now.
Your 5-stars and positive feedback mean the world to us! Thank you so much for the review and we are always happy to help any time. 🌟 Best wishes, Kevin
The customer support was brilliant. Thank You Rain !
Great and fast reply from Jon
Jon is the best!
Great and very fast customer service! Jon helped immediately with my question and his instructions were very easy to follow.
great responsiveness
Free and amazing! Great support too! Definitely recommending this app
So glad you love our free app and amazing support! Thanks for the recommendation—we’re here to keep your Shopify store thriving!
- Kevin & Nova Apps Team
Excellent customer support! Alex was highly professional and responsive, solving my issue quickly and efficiently. The communication was pleasant, and I truly appreciate his dedication to helping customers. Great experience overall!
Thank you for the wonderful feedback! We're thrilled to hear our support team provided a professional and efficient experience. We’re always here to help, and we truly appreciate your kind words!
- Kevin & Nova Apps Team
the app is nice! and the customer service was great!
Thank you for the great feedback! We're so glad to hear you like the app and that our customer service was helpful. If you need anything else, we're always here to assist! 😊
- Kevin & Nova Apps Team
fantastic service and support.
Thank you for the awesome feedback! We're thrilled that you're happy with our service and support. We're always here if you need anything else! 😊
- Kevin & Nova Apps Team
EJ was great! Super fast support and even went out of the way to give me tips on my store! Thank you so much!!
We're so glad our support could help quickly and provide some valuable tips for your store. We're always here to support your growth—feel free to reach out anytime!
- Kevin & Nova Apps Team
Received help in 5 seconds, explained everything and guided me through the process
That's awesome to hear! We're glad the help was quick and thorough. If you need anything else, feel free to reach out! 😊
- Kevin & Nova Apps Team
I'm still trying out the app, but the support has been great so far. Michele got back to me quickly and helped me set everything up.
Thanks for the feedback! We're glad the support has been helpful so far. If you need anything else while you're trying out the app, just reach out! 😊
- Kevin & Nova Apps Team
good!!!!!!!!!
Thank you for the feedback! We’re glad you're happy with the app. Feel free to reach out if you need any help! 😊
- Kevin & Nova Apps Team
Jon was very Helpfull, saved me alot of time, very quick response time aswell :)!!!
Thank you for the great review! We're so glad we could save you time and provide quick support. We're here whenever you need us! 😊
- Kevin & Nova Apps Team
Pol was great
We're glad our support team could assist you effectively. If you need any more help, just let us know!
- Kevin & Nova Apps Team
not work in my store
Amazing support
Thanks for the great feedback! We're thrilled you had a positive experience with our support team. 😊
- Kevin & Nova Apps Team
Pol is just great
Thanks for the great review! We’re thrilled you love our support. Always here if you need anything! 😊
- Kevin & Nova Apps Team
Hi i Had Jon to help me and he was really good and helped me set it up when i was struggling
Thank you for sharing your experience! We're glad our support team could assist you and make the setup process easier. Always here to help! 😊✨
- Kevin & Nova Apps Team
Very fast support response!
Thank you! We're happy to assist quickly anytime! 😊🚀
- Kevin & Nova Apps Team
very quick and efficient the service is great go help within secounds and quick to respond which is great
Thank you for sharing your experience! We're thrilled to hear you received help quickly and found our response time great. 😊
- Kevin & Nova Apps Team
Nova is simple to use and does a wonderful job.
Also, the customer service was very friendly, happy to help and solved my problem in less under 2 minutes, Thank you Therese!
Thanks for your great feedback! We're so glad our app is working well for you and that our customer service could quickly resolve your issue. Your satisfaction is our top priority!
- Kevin & Nova Apps Team
Awesome application had a great experience with Nova: Multi Currency Converter Alex helped me in all my queries. Easy to use go for it.
Jon helped me with my queries iam happy thank you nova
thank you jon
We're thrilled you had a great experience with Nova: Multi Currency Converter! Thanks for the recommendation and for sharing your positive feedback. 😊
- Kevin & Nova Apps Team
Excellent app and Izzy was super helpful in assisting me set everything up
Thank you! We're so glad you found the app excellent and our support helpful. We're here anytime you need assistance!
- Kevin & Nova Apps Team
this app is user friendly and highly reccomend. Customer support is excellent
Thank you for the great feedback! We're thrilled you find the app user-friendly and our support excellent. Highly appreciate your recommendation!
- Kevin & Nova Apps Team
EJ is the goat for real he should be CEO
-Arthur
That's high praise—thank you! I'll make sure to pass along your kind words. We think he's pretty great too!
- Kevin & Nova Apps Team
very well so far, had an issue and had it fixed right away in the live chat with michelle. thanks guys.
We're glad we could resolve your issue quickly! Thanks for the feedback, and we're here whenever you need us. 😊
- Kevin & Nova Apps Team
Yaci was amazing, she followed up with me on what the issue i faced and was happy to help. I recommend this app.
Thank you for recommending us! We're glad to hear you had an amazing experience and appreciate the follow-up support. 😊
- Kevin & Nova Apps Team
sehr schnelle Beratung und Hilfe von Alex im chat
Schön zu hören, dass Ihnen unser Support-Team schnell geholfen hat! Danke für das Feedback. 😊
- Kevin & Nova Apps Team
Izzy, the customer service rep was very helpful and got me to set up the currency converter in minutes. Thank you!
That's fantastic to hear! We're glad setup was a breeze. Thanks for sharing your experience! 😊
- Kevin & Nova Apps Team
ik heb andwoord gekregen om mijn vraag. heel simpel. ik kan weer verder.
Fijn dat we konden helpen! Fijn om te horen dat je helemaal klaar bent om door te gaan. 😊
- Kevin & Nova Apps Team
I recommend for all peoples that needed
good attentio of attendent
Thanks for the recommendation! We're glad you had a great experience with our attentive support team.
- Kevin & Nova Apps Team
excellent customer service. Very little effort required from my side to have my issues resolved
We're so glad to hear that! Thank you for highlighting our customer service. We aim to make things as smooth as possible for you.
- Kevin & Nova Apps Team
For a free app, this is absolutely amazing. I didn't know I had to enable the app from the theme, the support responded within 2 mins and fixed everything for me. Great app, recommend it!
Thanks for the fantastic review! We're so glad our support team could help you get everything set up quickly. Enjoy the app, and thanks for recommending us!
- Kevin & Nova Apps Team
Great, easy experience, with effective support
Thanks for the great review! We're glad you had an easy and effective experience with our support. 😊
- Kevin & Nova Apps Team
nice app
Glad you like the app! Thanks for the feedback. Here to keep making things nice for you! 🌟
- Kevin & Nova Apps Team
Jon provided exceptional support today, going above and beyond to ensure everything was handled quickly and efficiently. He was professional, friendly, and extremely helpful throughout the process. Thanks for the great service!
We're so glad to hear about your exceptional support experience! Thanks for acknowledging the effort to go above and beyond. We're here to keep delivering great service! 🌟
- Kevin & Nova Apps Team
Thanks Jon !
You're welcome! We're here whenever you need us. Thanks for the shoutout! 🌟
- Kevin & Nova Apps Team
Everything Great !!!
Awesome to hear that! Thanks for the enthusiastic review! 🌟
- Kevin & Nova Apps Team
Thank you very much for your help.
You're very welcome! We're here to help whenever you need. Thanks for reaching out!
- Kevin & Nova Apps Team
Very satisfying, thanks Izzy!
Thank you for your feedback! We're glad you had a satisfying experience. Here if you need anything else! 😊
- Kevin & Nova Apps Team
i would recommend this app compare to the other one,, that led me to install this app, i appreciated much the customer assistance given to me by mam izzy.. love it
Thank you for your kind review! We're glad you chose our app and that our support team was helpful. We're always here if you need anything! 😊
- Kevin & Nova Apps Team
很棒 如果有问题可以直接联系工作人员 他们的反应十分迅速 而且解决了我的问题
感谢您的好评！我们很高兴我们的团队能够快速帮助您解决问题。如果您有任何需要，我们随时为您服务！😊
- Kevin 和 Nova Apps 团队