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Terrible customer service. Responses are formulaic and clearly copy-pasted from templates, showing a complete lack of effort or logical problem-solving. They prematurely diagnosed an incompatibility with our store, when in fact the issue was caused by another app—a clear indication of poor training and engagement from their support team.
I can’t comment on the app itself, as we couldn’t even get past the initial setup due to their unhelpful customer service. Would not recommend based on this experience(Michele).
cant resolve my issue but thank u
Not compatible with the Dawn theme - unbelievable!
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
Worst app. Don't waste your time it It just Converts currency on Product page but when User Proceeds to checkout it switch backs to Store's Native currency.
Hi there,
Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it.
I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site.
This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations.
Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors.
Best regards,
Pat
Shows wrong prices all the time, do not recommend. When changing to USD, it suddenly shows half of the price then what it is supposed to be
Hi there,
James here, Head of Merchant Success at Booster Apps. Thank you for your feedback. I'm so sorry that the app is not converting USD correctly on your store.
We've just sent you an email update to continue this conversation and get to the bottom of why it's not working. I hope we can work together to get the app settings configured correctly for your store.
Talk soon,
James
I liked this app, unfortunately after 2 weeks of using it, stopped working at all, I contacte support and they recommend me to uninstall the app and look for another solution. What worries me, is that in order the app to work, they ask to modify some code; I am not sure now what happens with that code in my store.
Nothing but problems installing this app and the developers are MIA for support. Uninstalling and using a different app.
Did not solve my problem so I removed it, but it still shows on my website.
Hi there,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
I'd like to reassure you though that our app certainly works, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out.
I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Cheers,
Pat
It completely messed the currency and cost value, something that in my shop costs 50(HRK), which is around 6$, it shows cost of 5000 HRK instead. I'm deleting this right away.