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Straight forward to the issue and towards its solution. Altho couldnt fixed my issue but its okay
Thank you for your understanding. While we couldn’t resolve it right away, we truly appreciate your patience. We’re here anytime you need help and will always do our best to assist.
- Kevin & Nova Apps Team
The app is brilliant. Customer care was fantastic, very helpful and offered fast solution. Unfortunately for one currency (HUF) the app was not compatible with my theme, but otherwise it was a fast setup, does exactly what I need. If it would show the two currencies at the same time it would be even better, but as it is a free app I'm very satisfied with it anyway. I like that it will show the currency I want to see without loading the whole page again, which makes the app very efficient and working smoothly. Thank you for all the team for this very handy app.
Thank you so much for the thoughtful review! 😊 We're thrilled you love the app's speed and support. Noted on HUF compatibility—we'll keep improving! Grateful for users like you! 🌟
- Kevin & Nova Apps Team
Support funktioniert super. Schnelle und kompetente Antworten via Chat und Mail. Top!
Ein Problem: Die App funktioniert nicht mit allen Apps. Es gibt ca. 10 Apps, die nicht mit dem MULTI CURRENCY CONVERTER funktionieren. Sehr schade... Hoffe, dass die Entwickler bereits daran arbeiten.
Vielen Dank, dass Sie uns darüber informiert haben! Wir arbeiten ständig daran, die bestmöglichen Apps zu verbessern und zu entwickeln! Ich habe Ihr Feedback an unser Engineering-Team weitergeleitet. Wenn Sie noch etwas hinzufügen möchten, zögern Sie bitte nicht, uns dies mitzuteilen. Beste Grüße, Kevin
Great support service from Jon! Very helpful.
Kevin here from Nova! Thank you so much for your review and feedback - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
thank you Mary for the fast and effective help thank you so much your help and understanding of my prob have helped me so much
Thank you for leaving a review luxury-24 team, but we want all our merchants to have a 5-Star experience, and we'd like to hear from you on how we could have done that. Feel free to reach out to us anytime to share any insight. 😃 Thanks, Kevin
I am very happy with this app, they only thing is that the currency is not processed at the check out but I believe that it is because of Shopify. I used the customer service chat once, I had a wonderful employee named Aroll who was fast, incredibly helpful and very kind. 10/10 for the customer service!
I was assisted by Izzy and she was extremely helpful. She sorted my issue instantly.
Kevin here from Nova Apps! Thank you so much for your review and feedback - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
Super fast and friendly support from Jon, who kindly helped me with the app installation. The app works great across all the pages of our store. The only thing missing is more flexibility for the Currency Switcher's positioning - the fixed always-on-top option isn't ideal for us.
Thank you for your kind review! We're thrilled our support team was super fast and friendly in helping with the app installation, and that it’s working great across your store. We appreciate your feedback on the Currency Switcher’s positioning and will pass it along to our team for consideration. Thanks for choosing us!
- Kevin & Nova Apps Team
Quick, easy to install. The currency format part didn't work well but luckily the support team responded quickly and provided me with the necessary steps so that I can do it myself!
Thank you for your kind review! We're thrilled you found the installation quick and easy. Sorry for the currency format hiccup, but we're glad our support team could swiftly guide you. We appreciate your feedback!
- Kevin & Nova Apps Team
经过Rain的详细解说，它解决了我的问题，谢谢！
惊人的！ 我们很高兴我们的支持团队可以提供帮助。 如果我们还可以采取其他措施来改善您的体验，请告诉我们。😊
- Kevin 和 Nova 应用团队