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Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
I was having a little difficulty enabling the App but Therese was quick to help me. I really appreciate the efforts of Therese helping me out with the app. Overall 5 stars for the App and the customer service.
Thanks for the 5-star review! We're glad we could help you get everything up and running smoothly. Your feedback means a lot. Here to support you anytime!
- Kevin & Nova Apps Team
It's a great app and works perfectly. I had some issues initially but Therese helped me a lot and solved them. Great work!
Thanks for your kind words! We're thrilled we could team could help and that you're enjoying the app. Please reach out anytime if you need more assistance!
- Kevin & Nova Apps Team
very fast and smart online chat teams.
Thanks for the shout-out! We're here to provide quick and smart support whenever you need it. Feel free to reach out anytime!
- Kevin & Nova Apps Team
fast and clear communication. Thank you Izyy!
Happy to hear our communication was fast and clear! Thank you for your feedback. We're here if you need anything else!
- Kevin & Nova Apps Team
Helpful app especially for the ones just staring out. App is really easy to use and activate. Izzy from the Customer support is really friendly and answers to all my quires, she helped me fix all issues I was encountering in seconds.
Thrilled to hear our app and support team made your experience smooth! Thanks for the shout-out. We're always here to help. 😊
- Kevin & Nova Apps Team
Great experience with Yaci. Nice, pleasant and humorous. Keep doing!
Thank you for the kind words! We're thrilled you enjoyed your support experience. We'll definitely keep the positivity and humor going.
- Kevin & Nova Apps Team
Last app I tried didn't work, this one seems to be working perfect and customer service Izzy is superb :)
Thrilled our app's working perfectly! Thanks for the kind words about our customer service. If you need anything, just shout! 😊
- Kevin & Nova Apps Team
Nice
Thanks for your feedback! If you need any help or have questions, just let us know. We're here to assist!
- Kevin & Nova Apps Team
Awesome , quick replies and introducing The best solutions with many ways
Thanks for the awesome review! We're glad our solutions and quick responses impressed you. 😊
- Kevin & Nova Apps Team