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horrible app really bad costumer service app is buggy I dont know why it got so many good reviews
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
Terrible customer service. Responses are formulaic and clearly copy-pasted from templates, showing a complete lack of effort or logical problem-solving. They prematurely diagnosed an incompatibility with our store, when in fact the issue was caused by another app—a clear indication of poor training and engagement from their support team.
I can’t comment on the app itself, as we couldn’t even get past the initial setup due to their unhelpful customer service. Would not recommend based on this experience(Michele).
Shows wrong prices all the time, do not recommend. When changing to USD, it suddenly shows half of the price then what it is supposed to be
Hi there,
James here, Head of Merchant Success at Booster Apps. Thank you for your feedback. I'm so sorry that the app is not converting USD correctly on your store.
We've just sent you an email update to continue this conversation and get to the bottom of why it's not working. I hope we can work together to get the app settings configured correctly for your store.
Talk soon,
James
Nothing but problems installing this app and the developers are MIA for support. Uninstalling and using a different app.
Did not solve my problem so I removed it, but it still shows on my website.
Hi there,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
I'd like to reassure you though that our app certainly works, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out.
I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Cheers,
Pat
The customer support is horrible. The currency selector cannot be removed. I contacted them several times and i was told that they don't know when they will fix the issue because it is a free app and their developers dont spend time dealing with the free apps. Such a joke
Waste of time, IZZY one of the worst supports.
Shitty app
Hi there,
I've read your recent feedback about our app, and I'm truly sorry to hear that you're displeased with our app. 😔 Izzy genuinely tried to assist you to the best of her ability.
Upon investigation, I can see that you turned off the "Auto Currency Conversion Status" feature shortly after turning it on. Please note that for the app to work correctly, this feature needs to be turned ON. The app's auto-convert based on location feature ensures that your store prices are displayed in the local currency of your customers.
I would recommend re-enabling the "Auto Currency Conversion Status" and previewing the feature on your live site (https://kidznbaby.com/) to ensure it aligns with your preferences.
If you reconsider using the app and encounter any issues, our support team is here to assist you. Your satisfaction is important to us, and we're here to help.
Best regards,
Pat
Don't waste your time with this app.
The app will not show live on my site, although the preview works fine.
Hi MakeTechCreate Team,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
I'd like to reassure you though that our app and conversion certainly work, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out.
I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Cheers,
Pat
Although I uninstalled the application, the currency type still appears in my codes
Hi there,
I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.
We have created the app in such a way that there is no code that needs to be edited when you install or uninstall the app. However, if you would like to completely remove our code from your theme, we can do that for you or you may also follow the steps on the instructions I've sent you via email.
I'd also be happy to remove the code for you if you are not comfortable doing it on your own, just simply accept the collaborator request I've sent to your Shopify admin. Once you accept that request, would you please reply on the email we've sent you and let us know?
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
I hope to hear back from you soon.
Regards,
Darrel
