Nova: Multi Currency Converter

Thank you for the wonderful review! We appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

Hi there,

Thank you for your feedback and I'm so sorry about the error you're seeing. It looks like you uninstalled the app, after this happened.

Our development team looked into the logs and it was a stale session cookie that caused this error in your browser. Could you try to clear your browser cookies and try once more by signing in through https://shopify.com/admin/apps?

I've also sent you an email to help make things right - happy to jump on a call anytime to help figure this out.

Cheers,
James

Thank you for taking the time out of your day to leave us a review! Our team here at Booster Apps is always striving to exceed your expectations, so if there is any specific feedback you would like to give us that would have scored us a 5-Star review, please let us know, and we would be happy to see where we can improve. All the best, Kevin

Hi there,

I've read your recent feedback about our app, and I'm truly sorry to hear that you're displeased with our app. 😔 Izzy genuinely tried to assist you to the best of her ability.

Upon investigation, I can see that you turned off the "Auto Currency Conversion Status" feature shortly after turning it on. Please note that for the app to work correctly, this feature needs to be turned ON. The app's auto-convert based on location feature ensures that your store prices are displayed in the local currency of your customers.

I would recommend re-enabling the "Auto Currency Conversion Status" and previewing the feature on your live site (https://kidznbaby.com/) to ensure it aligns with your preferences.

If you reconsider using the app and encounter any issues, our support team is here to assist you. Your satisfaction is important to us, and we're here to help.

Best regards,
Pat

Hi MakeTechCreate Team,

I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.

I'd like to reassure you though that our app and conversion certainly work, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out.

I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around.

Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.

I hope to hear back from you soon.

Cheers,
Pat

We value your feedback and would like to know if there is anything we could have done differently to make your experience with us even better. Please let us know and we would be happy to accommodate.
Best regards, Kevin

Hi there,

I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered.

We have created the app in such a way that there is no code that needs to be edited when you install or uninstall the app. However, if you would like to completely remove our code from your theme, we can do that for you or you may also follow the steps on the instructions I've sent you via email.

I'd also be happy to remove the code for you if you are not comfortable doing it on your own, just simply accept the collaborator request I've sent to your Shopify admin. Once you accept that request, would you please reply on the email we've sent you and let us know?

Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.

I hope to hear back from you soon.

Regards,
Darrel