Reviews (1,666)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its seamless currency conversion, enhancing global customer engagement by allowing easy currency switching. It is noted for its simple setup, compatibility with various themes, and real-time conversion with competitive rates. Exceptional customer support, particularly from team members Jon, Pol, and Therese, is frequently praised. The app's free pricing model is appreciated for providing value, especially for small businesses looking to expand internationally. Additionally, its user-friendly interface and responsive live chat feature are key in improving both merchant and customer experiences.
Refine
-
By rating
Very good service, really recommend
Thanks for your kind words and recommendation! We're delighted you're pleased with our service.
- Kevin & Nova Apps Team
I had an excellent experience receiving assistance from Jon through the chat feature. The support team was incredibly responsive and helpful in addressing my inquiries. The chat interface was user-friendly, making it easy to communicate and receive prompt responses. The support staff demonstrated a high level of expertise and professionalism, providing clear and detailed explanations to my questions. Overall, I am highly satisfied with the help offered via chat and would recommend it to anyone seeking efficient and reliable assistance.
Thrilled to hear about your excellent chat support experience! Thanks for the kind words and recommendation. We're always here to help!
- Kevin & Nova Apps Team
Jon was really helpful and quick with his responses. His answers were very straightforward as well. Thank you Jon!
So glad you found our help quick and straightforward! Thanks for your kind words. We're here whenever you need us. 😊
- Kevin & Nova Apps Team
Alex was really professional in what she was doing, she was being very helpful. Lead me step by step on how to install properly the app.Thank you very much Alex
Thank you for your review! Thrilled to hear we could guide you smoothly through the installation. Always here to help! 🌟
- Kevin & Nova Apps Team
nice app with great support, thanks Jon for the help of setting up the app
You're welcome! Glad to hear you're enjoying the app and found our support helpful. If you need anything else, just let us know! 😊👍
- Kevin & Nova Apps Team
App wasn't converting variants prices and unfortunately the problem could't be fixed. Also, it wasn't possible to blend the switcher into the header. Had to go back to the app that I was using before. Support team very friendly and professional.
Hi there,
I've read your recent feedback about our app, and I'm truly sorry for the inconvenience you've faced.
I understand that compatibility issues can arise due to themes or other apps, and I sincerely apologize for any disruption caused. We have a dedicated support and technical team to investigate and try to resolve such matters. That's why we've initiated a collaborator request to try to assess and address the issues directly on your website.
We have gone ahead and sent you an email to further discuss the issues you encountered.
Regards,
Darrel
nice support communication and nice app they made it easy for everyone
Thanks for your feedback! We're glad you find the app easy to use and our support helpful. Here for you anytime!
- Kevin & Nova Apps Team
Very kind and efficent support. The app works very well
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review!
- Kevin & Nova Apps Team
De muchisima ayuda !
¡Gracias! ¡Estamos aquí siempre que nos necesites!
- Equipo de aplicaciones Kevin y Nova
La respuesta técnica de servicio técnico, es muy rápida y eficiente! Recomendado!
¡Gracias por su recomendación! Nos alegra saber que nuestro servicio técnico cumplió con sus expectativas con respuestas rápidas y eficientes.
- Equipo de aplicaciones Kevin y Nova