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It's an amazing app which works really well, the staffs are all very helpful and I highly recommend e-com owner to use this app!
The Auto Currency Switcher app is really useful. Also, if you need any help with the app, their support (especially Harun) is very helpful and quick in case of responding. Thanks, would recommend!
STAY AWAY FROM THIS APP!
So I stopped using this App a week ago as there was a much better alternative and tried to cancel but unfortunely I was unable to and I was charged. Moments after being charged I reach out to the developer to get a refund and still no replies.
They keep asking the same question over and over. Stay away from this APp the shit don't work you'll be better offf testing out or trying another App, trust me! You'll thank me later.
Hi Jason,
We apologize for any inconvenience you've experienced.
Regarding the app charges, they align with the Shopify billing cycle. If the app remains in your store after the trial ends, Shopify automatically applies the monthly subscription charge.
Since you didn't utilize the app, we'll arrange a one-month refund for your store. Please allow 5 to 10 business days for processing, and we'll keep you updated via email.
Ensuring a positive customer experience is paramount to us. Rest assured, we'll take necessary measures internally to prevent such occurrences in the future.
Best Regards.
Reshma
Customer Success Manager
MLVeda
Shaba assisted me in my queries and she is very helpful in resolving the matters that I was facing. Truly grateful for her help (:
APP IS EASY TO USE. BACK END HAS GREAT SERVICE. PROMPT AND RELIABLE TOO WHEN WE ENCOUNTERED ISSUES. THANK YOU VIJAY!
Excelente servicio al cliente, responden rápido y ayudan a solucionar.
amol is a great help. great app. cant go wrong with it. recommend
They go beyond what's needed to resolve not only issues, but special requests, this guys know how to treat customers!
Thumbs up for them, and I do recommend!
I don't know why many users give 5 star for this app.
1. The actual conversion rate from google is very different from this app, the price of your listing will become lower compare to google conversion rate. The result it may lead problem to your store later on because your store seems you are misleading your client, but in actual check out the price is higher than the tag price shown. this is clickbait and can cause big problem later on.
2. The app conversion they base only on the front product page. Example you have T-shirt list and has 5 variation every variation has different prices, color and style, if you click to the second variation which is other color/style the product price will not change, conversion affects only on the first variation which is the front product.
3. I talk to CSR via chat support they say they use currencylayer.com for currency conversion, I don't care what API currency did you use. the important is the accuracy of the conversion. He also explain to me that the conversion is only on the product listing price, but on the check out page the product price will return to default currency. Imagine on the product price customers saw those price when they check out the price will become higher. Because their conversion rate is lower than google conversion rate, customers may verify that thing knowing google is a tool that is accessible to everyone.
4. Product pricing place a vital role in store if don't mind it
5. I tried so many currency like PHP, BRL and more, still there conversion rate is lower than google.
6. I uninstall the app.
Hi Ed,
I want to extend my sincerest apologies for any inconvenience you've experienced.
Ed as you know we use the currency layer API as per the Shopify norms which has conversion rates similar to Google's. The issue of your store having low conversion rates can be solved by our expert team. However, we need access and the app installed on your store which is missing currently.
About the checkout price, due to Shopify's restriction, the app cannot work at the checkout. The price will remain the same and will convert into the store's currency. If you enable Shopify markets then this issue can be resolved. Our app is compatible with Shopify markets and then it will show the same product price till the checkout.
Customer Satisfaction is our highest priority. We can definitely help you in resolving the issue if you reinstall the app.
Waiting for your reply on support@mlveda.com
Best Regards,
Reshma
CSM
Vijay Patel is great! He help me solve the problem!