리뷰 (5,669)
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평점별
Please don’t waste your time with this app. Their support is unresponsive—no replies, chat is always offline, and they make you to email for support never respond back. If you run into issues, it’s a sign to switch to a different app. Honestly, don’t even bother starting with this one!
Hi Jhwang,
We’re sorry to hear about your experience, but it looks like there might be some confusion. Our support team did respond to your queries, and it seems the issue was related to Shopify's default switcher, not our app.
We always strive to provide timely support and ensure our users have a smooth experience. If there’s anything we can do to clarify or assist further, please feel free to reach out—we’re happy to help!
Best Regards,
Reshma
Customer Success Manager
MLVeda
does not work
Hi, I’m sorry to hear that it’s not working for you. Could you please provide more details about the issue you're experiencing? This will help us understand the situation better and find a solution.
We are committed to providing the best customer service.
Email us at support@mlveda.com and we will be right there to assist you.
Best Regards,
Reshma
CSM
MLVeda
jikkio
Hi,
I’m sorry to hear that your experience hasn’t met your expectations.
We strive to provide the best possible service, and your comments are invaluable for our improvement. If you could share more details about the issues you encountered, we’d love the opportunity to address them and make things right.
Please feel free to reach out directly at support@mlveda.com. We’re here to help!
Best Regards,
Reshma
CSM
MLVeda
STAY AWAY FROM THIS APP!
So I stopped using this App a week ago as there was a much better alternative and tried to cancel but unfortunely I was unable to and I was charged. Moments after being charged I reach out to the developer to get a refund and still no replies.
They keep asking the same question over and over. Stay away from this APp the shit don't work you'll be better offf testing out or trying another App, trust me! You'll thank me later.
Hi Jason,
We apologize for any inconvenience you've experienced.
Regarding the app charges, they align with the Shopify billing cycle. If the app remains in your store after the trial ends, Shopify automatically applies the monthly subscription charge.
Since you didn't utilize the app, we'll arrange a one-month refund for your store. Please allow 5 to 10 business days for processing, and we'll keep you updated via email.
Ensuring a positive customer experience is paramount to us. Rest assured, we'll take necessary measures internally to prevent such occurrences in the future.
Best Regards.
Reshma
Customer Success Manager
MLVeda
Not working well
I do not see it on the bottom of my page at all why is that. It shows that it is installed but nothing is there
Thank you for taking your time in giving feedback. I apologize for the inconvenience. Our team will look into this at the highest priority and resolve it within 24 hours.
this app completely wrecked my websites coding. The staff would not help at all. I had to pay someone to fix it all. I would not suggest it to anyone!
I have not yet had the opportunity to use the app, so how can I be expected to rate it? I have not yet had the opportunity to use the app, so how can I be expected to rate it?
Their support have completely ruined my website!!! Do not get any customisations from them as they are completely incompetent - now my website is slow and full of glitches along with my banner not displayed correctly. This company is honestly fraudulent - they will say a change has been implemented when it clearly hasn't and just send photoshopped screenshots. I will now have to pay someone to fix the problem they have created. They've done edits to my site I haven't even asked for. I don't understand how this app is even permitted to be on here. For the love of god do not download this app!!!!
Also it looks like they are flooding the reviews page with fake reviews so that the negative one's aren't visible. Shopify need to do something about this
horrible and outdated doesnt work