MLV Auto Currency Switcher , 5 616 recenzji
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STAY AWAY FROM THIS APP!
So I stopped using this App a week ago as there was a much better alternative and tried to cancel but unfortunely I was unable to and I was charged. Moments after being charged I reach out to the developer to get a refund and still no replies.
They keep asking the same question over and over. Stay away from this APp the shit don't work you'll be better offf testing out or trying another App, trust me! You'll thank me later.
Hi Jason,
We apologize for any inconvenience you've experienced.
Regarding the app charges, they align with the Shopify billing cycle. If the app remains in your store after the trial ends, Shopify automatically applies the monthly subscription charge.
Since you didn't utilize the app, we'll arrange a one-month refund for your store. Please allow 5 to 10 business days for processing, and we'll keep you updated via email.
Ensuring a positive customer experience is paramount to us. Rest assured, we'll take necessary measures internally to prevent such occurrences in the future.
Best Regards.
Reshma
Customer Success Manager
MLVeda
I don't know why many users give 5 star for this app.
1. The actual conversion rate from google is very different from this app, the price of your listing will become lower compare to google conversion rate. The result it may lead problem to your store later on because your store seems you are misleading your client, but in actual check out the price is higher than the tag price shown. this is clickbait and can cause big problem later on.
2. The app conversion they base only on the front product page. Example you have T-shirt list and has 5 variation every variation has different prices, color and style, if you click to the second variation which is other color/style the product price will not change, conversion affects only on the first variation which is the front product.
3. I talk to CSR via chat support they say they use currencylayer.com for currency conversion, I don't care what API currency did you use. the important is the accuracy of the conversion. He also explain to me that the conversion is only on the product listing price, but on the check out page the product price will return to default currency. Imagine on the product price customers saw those price when they check out the price will become higher. Because their conversion rate is lower than google conversion rate, customers may verify that thing knowing google is a tool that is accessible to everyone.
4. Product pricing place a vital role in store if don't mind it
5. I tried so many currency like PHP, BRL and more, still there conversion rate is lower than google.
6. I uninstall the app.
Hi Ed,
I want to extend my sincerest apologies for any inconvenience you've experienced.
Ed as you know we use the currency layer API as per the Shopify norms which has conversion rates similar to Google's. The issue of your store having low conversion rates can be solved by our expert team. However, we need access and the app installed on your store which is missing currently.
About the checkout price, due to Shopify's restriction, the app cannot work at the checkout. The price will remain the same and will convert into the store's currency. If you enable Shopify markets then this issue can be resolved. Our app is compatible with Shopify markets and then it will show the same product price till the checkout.
Customer Satisfaction is our highest priority. We can definitely help you in resolving the issue if you reinstall the app.
Waiting for your reply on support@mlveda.com
Best Regards,
Reshma
CSM
I do not see it on the bottom of my page at all why is that. It shows that it is installed but nothing is there
Thank you for taking your time in giving feedback. I apologize for the inconvenience. Our team will look into this at the highest priority and resolve it within 24 hours.
this app completely wrecked my websites coding. The staff would not help at all. I had to pay someone to fix it all. I would not suggest it to anyone!
I have not yet had the opportunity to use the app, so how can I be expected to rate it? I have not yet had the opportunity to use the app, so how can I be expected to rate it?
Their support have completely ruined my website!!! Do not get any customisations from them as they are completely incompetent - now my website is slow and full of glitches along with my banner not displayed correctly. This company is honestly fraudulent - they will say a change has been implemented when it clearly hasn't and just send photoshopped screenshots. I will now have to pay someone to fix the problem they have created. They've done edits to my site I haven't even asked for. I don't understand how this app is even permitted to be on here. For the love of god do not download this app!!!!
Also it looks like they are flooding the reviews page with fake reviews so that the negative one's aren't visible. Shopify need to do something about this
horrible and outdated doesnt work
No lo recomiendo. Después de 6 meses pagando por la aplicacion Y tres veces que les concedi permiso para entrar en mi tienda, resulta que no han sido capaces de fijar la moneda principal de la tienda , pero me han seguido cobrando todos los meses. Solicite la baja , me escriben contestándome que si, que ya me dieron la baja, pero me siguen cobrando por la aplicación estando desactivada , y habiendo borrado ellos su código del sistema de la tienda
Hey Genese,
According to the Shopify Billing Cycle, you were charged. One has to uninstall the app from the store in order to stop the subscription charges. On your request, our team had removed the entire app code from your store safely but as the app was still there you were charged for next month as well.
Since you have uninstalled the app now, we won't be directly able to refund you. Please contact Shopify support for the refund and we will approve the refund!
Contact us at support@mlveda.com for any further assistance. Happy to help! :)
Sincerely,
Reshma
MLVeda Support Team
switching currencies crached the page. doesn't work properly unfortunately. wouldn't recommend and will look for another solution
I regret the inconvenience. Would you please provide staff access to your theme to shopify@mlveda.com ? Our team will resolve the issue immeidately. Have send you personal email as well.
I don't know anything about this app