MLV Auto Currency Switcher , 5.616 avaliações
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STAY AWAY FROM THIS APP!
So I stopped using this App a week ago as there was a much better alternative and tried to cancel but unfortunely I was unable to and I was charged. Moments after being charged I reach out to the developer to get a refund and still no replies.
They keep asking the same question over and over. Stay away from this APp the shit don't work you'll be better offf testing out or trying another App, trust me! You'll thank me later.
Hi Jason,
We apologize for any inconvenience you've experienced.
Regarding the app charges, they align with the Shopify billing cycle. If the app remains in your store after the trial ends, Shopify automatically applies the monthly subscription charge.
Since you didn't utilize the app, we'll arrange a one-month refund for your store. Please allow 5 to 10 business days for processing, and we'll keep you updated via email.
Ensuring a positive customer experience is paramount to us. Rest assured, we'll take necessary measures internally to prevent such occurrences in the future.
Best Regards.
Reshma
Customer Success Manager
MLVeda
Please Install this app if you really want want to mess up your store front. I installed this app and setup everything as they said and when I tested it on my live store my whole theme background got changed from white to black I don't know what type of code they are injecting into my theme. They don't even have live support to check and rectify this issue only option we had was to add them to staff and email them. And the worst part is we got to wait up to 24 hours to get reply. I didn't do that because i don't to want to keep running my ads with the messed up theme and get a huge bounce rate on my landing page. And i can expect the replies of Dev's under this review saying that you have installed the app for 5 mins and uninstalled we didn't had to chance to review your store and correct it. Yeah Blah Blah Blah. "NO ONE WANTS TO RUN A WEBSITE WITH A MESSEDUP THEME CAUSED BY YOUR APP . WE GOT PANICKED AND REMOVED THE APP INSTANTLY. MAYBE TRY ADDING LIVE SUPPORT TO RETAIN THE CLIENTS"
Hi,
We are truly sorry to hear about the issue that you faced.
I understand that it is not possible to wait for 24 hours with the issues in your live store. But, we have live chat support, to help and address our valued customer's queries on the highest priority.
I have sent a collaborator access request to your store. Please accept it so that we can look into the problem that you faced related to the app and do the further root cause analysis.
Bhavik, one of our Customer Success team members, sent a response to your email approximately one hour ago via our support email address.
Each review is genuinely received from our trusted store owners. We would really be happy to have you back with all the issues sorted.
We are committed to resolving this matter to your satisfaction.
Best Regards,
Sonali,
Customers Success Team.
SO I Installed this app and IT brocke my CODE> STAY AWAY FROM THis shit.
Hi,
We are truly sorry to hear about the issue that you faced.
We assessed your store, your website is working fine and there is no destroyed website code.
We have live chat/call/email support, to help and address our valued customer's queries on the highest priority.
We would be eager to look into the problem that you faced related to the app and do further root-cause analysis.
Amol, one of our Customer Success team members, sent a response to your email via our support email address.
Each review is genuinely received from our trusted store owners. We would be happy to have you back.
We are committed to resolving this matter to your satisfaction.
Best Regards,
Sonali,
Customers Success Team.
These guys are true amateurs, they destroyed my website's code. I really do not recommend installing this app.
Destroyed my Theme Code and Now I have to pay big amount to the Developer
They also not mentioned the correct functions of the App and will not inform you that what are the things they have changed,
TO un-install our app they are taking access of our Shopify Admin which is not good and won't recommend this app
Destroyed my Theme Code and Now I have to pay a big amount to the Developer
Please Stay Aways Worst And The Most Stupid App Ever Found
Stay Away! Stay Away! Stay Away! Stay Away!
SPAM REVIEW!!!
This is completely wrong feedback. The app was installed on the store for just 5 minutes to just give negative feedback. The store owner never contacted the support team for any concern related to the app.
This store owner of NATURE LIFE has also given SPAM negative reviews on another app as well.
Do not make any decision reading this review.
I don't know why many users give 5 star for this app.
1. The actual conversion rate from google is very different from this app, the price of your listing will become lower compare to google conversion rate. The result it may lead problem to your store later on because your store seems you are misleading your client, but in actual check out the price is higher than the tag price shown. this is clickbait and can cause big problem later on.
2. The app conversion they base only on the front product page. Example you have T-shirt list and has 5 variation every variation has different prices, color and style, if you click to the second variation which is other color/style the product price will not change, conversion affects only on the first variation which is the front product.
3. I talk to CSR via chat support they say they use currencylayer.com for currency conversion, I don't care what API currency did you use. the important is the accuracy of the conversion. He also explain to me that the conversion is only on the product listing price, but on the check out page the product price will return to default currency. Imagine on the product price customers saw those price when they check out the price will become higher. Because their conversion rate is lower than google conversion rate, customers may verify that thing knowing google is a tool that is accessible to everyone.
4. Product pricing place a vital role in store if don't mind it
5. I tried so many currency like PHP, BRL and more, still there conversion rate is lower than google.
6. I uninstall the app.
Hi Ed,
I want to extend my sincerest apologies for any inconvenience you've experienced.
Ed as you know we use the currency layer API as per the Shopify norms which has conversion rates similar to Google's. The issue of your store having low conversion rates can be solved by our expert team. However, we need access and the app installed on your store which is missing currently.
About the checkout price, due to Shopify's restriction, the app cannot work at the checkout. The price will remain the same and will convert into the store's currency. If you enable Shopify markets then this issue can be resolved. Our app is compatible with Shopify markets and then it will show the same product price till the checkout.
Customer Satisfaction is our highest priority. We can definitely help you in resolving the issue if you reinstall the app.
Waiting for your reply on support@mlveda.com
Best Regards,
Reshma
CSM
I do not see it on the bottom of my page at all why is that. It shows that it is installed but nothing is there
Thank you for taking your time in giving feedback. I apologize for the inconvenience. Our team will look into this at the highest priority and resolve it within 24 hours.
this app completely wrecked my websites coding. The staff would not help at all. I had to pay someone to fix it all. I would not suggest it to anyone!
I have not yet had the opportunity to use the app, so how can I be expected to rate it? I have not yet had the opportunity to use the app, so how can I be expected to rate it?
Their support have completely ruined my website!!! Do not get any customisations from them as they are completely incompetent - now my website is slow and full of glitches along with my banner not displayed correctly. This company is honestly fraudulent - they will say a change has been implemented when it clearly hasn't and just send photoshopped screenshots. I will now have to pay someone to fix the problem they have created. They've done edits to my site I haven't even asked for. I don't understand how this app is even permitted to be on here. For the love of god do not download this app!!!!
Also it looks like they are flooding the reviews page with fake reviews so that the negative one's aren't visible. Shopify need to do something about this
horrible and outdated doesnt work