Currency Converter Bear , 599 recensioner
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I had difficulty figuring out how to install this app but the support was wonderful and configured it rapidly for me.
This app is too much slow when you reload the page , i already informed the app management name of lynda but she did not response, i really disappointed , even i would to inform about this issue to shopify.
Dear Abu Bakkar,
The app is loaded after the entire site is loaded.
It has no impact at all on your site overall loading speed.
It works this way because we are do not change or add code to your theme.
☝️ We do not inject any code to your theme files to avoid leaving dead code in case you uninstall.
We rather stay risk free and avoid leaving messy themes behind.
As per the lack of response claim - I'm surprised you feel this way.
You granted us with staff access and we even set up the app for you.
We exchanged 26 emails answering every question you had.
Was it our refusal to change your store's payment platform that got you upset?
I apologise, but we can not change merchants payment platform settings.
That's a task that is too risky and private for us to do on your behalf.
Our team goes above and beyond for every business owner, as we are business owners ourselves.
I think over 200 five star reviews would testify to that.
Let me know if there's anything else we can do for you.
Our team is at your service.
Best regards,
Jonathan.
Co-Founder @ Conversion Bear
Great app, very helpful staff. Better than competitor app where the staff was not so helpful, totally recommended.
App seems to function ok when it's working, but it's very unreliable, their servers are down too often causing the functionality not to work during the down time.
Also it will take a noticeable amount of time to work after page loads, so it increases the load time of your website and slows it down, it's free but I wouldn't install it if they paid me.
Sorry you feel this way.
We serve over 2,000 merchants and had 1h downtime in our first month in the air.
As you're an entrepreneur yourself - you know that sometimes, things just don't go as expected.
The incident was unexpected since the server company we use had a downtime due to severe overload.
We learned from that incident and starting next week we are moving to a new CDN service to provide faster loading times and better infrastructure overall.
This upgrade would apply to all of our apps - currently powering over 15,000 online businesses worldwide.
As for loading times - the app is loaded after the entire site is loaded.
It has no impact at all on your site overall loading speed.
It works this way because we are codeless.
We do not inject any code to your theme files to avoid leaving dead code in case you uninstall. We rather stay risk free and avoid leaving messy themes behind.
As a company - we go above and beyond for our clients, providing a premium service (and features) for a free app.
I think over 90 five star reviews would testify to that.
Would be happy to serve you again in the future.
Godspeed and stay safe.
easy quality design ... no nonsense. You get exactly whats advertised. Instructions were great. Highly recommended. Thank you for making this easier for us.
Thank you very much for the great review 👍Lynda.
Too bad I have no time to update the theme I've been using now. But the customer service is so far the best for me! Quick reply and quick to help me solve the problem! Thank you so much Lynda!
thanks for the amazing review 🤝 Always at your service. Lynda.
I tried to set up the app, followed their guide video and written and the button to enable the app never worked. I tried to reach out to support but only got the same guide sent back to me again. Not a great experience to have spent this time playing around with my currencies and trying to make this setup work. I highly recommend that this app work on a easier setup or better guide... I was happy cause it was free but it doesn't work for me.
I'm sorry you feel this way.
Like all other currency apps - we rely on the currency formatting of your store to make the app work.
It's a manual process impossible to automate.
It usually takes about 60 seconds to change the formatting and complete the installation.
For that reason - we offer a DIY video guide and live chat support.
We also offer a completely FREE concierge setup.
Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.
So far, we helped over 200 store owners install and use the app.
I think over 140 five star reviews and 3000 online businesses that currently use the app will testify to that.
We will be happy to set up the app for you right away.
As you're an entrepreneur yourself, I hope this resonates.
Jonathan,
Co-Founder @ Conversion Bear
Great currency converter! It works very fast and is easy to set up in the user interface. Thank you so much!
really easy to follow. took me just 5 minutes to add 10 differnt currencys thank you so much. really helpfull
I was impressed by the 5 star reviews and thought this app will work like charm. But it's not. I was trying to talk with them, but it was the worst costumer experience I ever had.
As our team mentioned, you're using a 3rd party app that fails to support our currency formatting. The other app causes pricing and currency inconsistencies.
All auto-conversion currency apps rely on custom currency formatting in order to work properly.
As we don't have access to your other app code, it's technically impossible to solve it from our end only.
There are two possible solutions in this case:
(1) Integrate the external app with Currency Bear formatting
We integrate with other apps all the time. It's a standard process.
To integrate Currency Bear with external apps, the first steps would be:
- adding support for our currency formatting (${{amount}} USD) across all elements that have a price indication.
- using our Window module to convert prices by calling conversionBearAutoCurrencyConverter.convert(price)
for example:
conversionBearAutoCurrencyConverter.convert(20);
returns: --> {amount: "16.80", shop_currency: "USD", currency: "EUR", default_format: "{{amount_with_comma_separator}}€"}
We are always happy to help other teams with an integration. Just send us an email directly lynda@conversionbear.com or support@conversionbear.com.
(2) Using another currency app that does not change the currency formatting.
The only app that does this is Shopify's GeoLocation app:
https://apps.shopify.com/geolocation
Although it will not auto-convert your prices depending on customers location (which we do).
A final important note:
We always treat our customers with the utmost respect.
I think that 580 five star reviews will testify to that.
If you change your mind and want to try the app again - we will be happy to guide your external app team on how to integrate with Currency Bear.
Warm regards,
Jonathan.
CEO @ Conversion Bear