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Jenson was very attentive with my issue. I still would rather personally speak with someone in tech support but my issue is being addressed.
Thank you for the assistance.
Awesome Customer Service by Jensen! Great communication. Fast solution :) I highly recommend this App!
The Rekaching Subscriptions App is great, but the 1-Star review is for the new owning-company "Seal Apps". Seal Apps also owns a different NOT-FREE Subscription App on the Shopify Platform, that is overpriced/expensive. So they bought this amazing FREE Rekaching App and needlessly shut it down to drive more users to pay for their service, which is a feature that should be free (PS - Shopify is launching a built-in Shopify Subscriptions App soon too they say). Now they are starting to disable services for existing Rakaching users like myself, which seems unfair and against Shopify App regulations/policies. Bottom line - you can install this App (Rekaching), but because Seal Apps has disabled it from working, it won't be functional for you. If you pick a service to give your subscription money to, please do me a favor & DO NOT pick any Seal Apps product. They do not deserve it after this.
Hi there,
Thank you for your continued interest in our app and for sharing your thoughts. We would like to address the viewpoint mentioned in your review regarding the Rekaching Subscriptions App: this app has always been owned by our company and was not acquired by Seal Apps.
However, due to adjustments in our company's direction and limitations in our team's resources, we've had to make a challenging decision to temporarily suspend operations for this app, leading to its removal from the Shopify App list. Contrary to certain speculations, our intention was not to restrict users to promote other paid services. In reality, the Rekaching Subscription App offers both free and paid versions. If profit were our primary goal, there were alternative approaches, such as limiting the free plan version and encouraging current users to upgrade to the paid plans. However, that was not our intent.
The decision to suspend operations was not aimed at directing users towards paid services. Instead, it arose from our recognition that our existing resources couldn't ensure the app's optimal functionality. Our fundamental goal was safeguarding the interests of Shopify store owners in making this challenging decision.
We genuinely regret receiving the one-star review and apologize for any inconvenience and dissatisfaction caused to you. We completely understand and empathize with your concerns.
We extend our sincere apologies for any inconvenience caused and appreciate your understanding during this transitional period. Your ongoing support means a lot to us.
Should you have further questions or suggestions, please don't hesitate to contact us. Your feedback is of utmost importance to us.
Thank you once more for your understanding and support.
All the best,
CW Subscription Team
Bisher alles prima - wir wollten das Design leicht anpassen, damit es besser in unsere Produktseiten passt und das Team hat das in kürzester Zeit hinbekommen. Ich habe das Team am Donnerstag Abend kontaktiert und Freitag früh war das Design bereits verändert...echt super! Die Features, um Abonnements auszustellen sehen gut aus, wir müssen aber noch testen.
Vielen Dank für Ihre Bewertung. Wir werden mit Ihrer Ermutigung besser sein. Wenn Sie Hilfe benötigen, können Sie sich gerne an uns wenden.
Good and fast costumer service! This app seems also pretty easy to use :) the subcription model can be launched in a few minutes
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona
Just setting up the app and needed assistance. Support was excellent! Very prompt and provided great guidance.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Nona
Haven´t used this app yet.
I was figuring out how it works and got some doubts, Customer Service was there anytime I needded them answering very fast and kindly.
Thank you :)
Thank you so much! The review made our day! Cheers, Ruby🥂
App works well. Hasn't slowed up our website. Very simple to install and easy to set up. Responsive customer service
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Claire❤️
Thank you. Fast and kind customer service. Look forward to this app to be integrated with shogun too.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Nona
Awesome APP! We looking for a subscription app and finally got it! It has the free plan and we can do a fully test with all the features! That's great! This allows us to try this new way without monthly charge. Perhaps we will switch to a pro plan if it works well...
Hi there,
Thank you so much for your approval. We are glad that we can help you. If there is anything else we can help with, please do not hesitate to contact us.
Thanks again for your support.
Regards
Ruby