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great app with a simple surcface. The support answert in a few minutes and solved the problem in the same time.
Hi there,
Thank you so much for your approval. We are glad that we can help you. If there is anything else we can help with, please do not hesitate to contact us.
Thanks again for your support.
Regards
Ruby
The Rekaching Subscriptions App is great, but the 1-Star review is for the new owning-company "Seal Apps". Seal Apps also owns a different NOT-FREE Subscription App on the Shopify Platform, that is overpriced/expensive. So they bought this amazing FREE Rekaching App and needlessly shut it down to drive more users to pay for their service, which is a feature that should be free (PS - Shopify is launching a built-in Shopify Subscriptions App soon too they say). Now they are starting to disable services for existing Rakaching users like myself, which seems unfair and against Shopify App regulations/policies. Bottom line - you can install this App (Rekaching), but because Seal Apps has disabled it from working, it won't be functional for you. If you pick a service to give your subscription money to, please do me a favor & DO NOT pick any Seal Apps product. They do not deserve it after this.
Hi there,
Thank you for your continued interest in our app and for sharing your thoughts. We would like to address the viewpoint mentioned in your review regarding the Rekaching Subscriptions App: this app has always been owned by our company and was not acquired by Seal Apps.
However, due to adjustments in our company's direction and limitations in our team's resources, we've had to make a challenging decision to temporarily suspend operations for this app, leading to its removal from the Shopify App list. Contrary to certain speculations, our intention was not to restrict users to promote other paid services. In reality, the Rekaching Subscription App offers both free and paid versions. If profit were our primary goal, there were alternative approaches, such as limiting the free plan version and encouraging current users to upgrade to the paid plans. However, that was not our intent.
The decision to suspend operations was not aimed at directing users towards paid services. Instead, it arose from our recognition that our existing resources couldn't ensure the app's optimal functionality. Our fundamental goal was safeguarding the interests of Shopify store owners in making this challenging decision.
We genuinely regret receiving the one-star review and apologize for any inconvenience and dissatisfaction caused to you. We completely understand and empathize with your concerns.
We extend our sincere apologies for any inconvenience caused and appreciate your understanding during this transitional period. Your ongoing support means a lot to us.
Should you have further questions or suggestions, please don't hesitate to contact us. Your feedback is of utmost importance to us.
Thank you once more for your understanding and support.
All the best,
CW Subscription Team
I used this up to be able to offer my products as a subscription model, I haven't tried it yet but the service and the characteristics of the app so far are exactly what I was looking for.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona
me han ayudado en el momento, muy amables y eficientes, muchas gracias! no sabia como instalar adecuadamente la aplicación y ya esta hecho.
¡Muchas gracias por su alta aprobación! Si hay algo más que podamos hacer, no dude en ponerse en contacto con nosotros. Estamos encantados de prestar nuestras manos. Saludos, Nona
Awesome Customer Service by Claire! Great communication. Fast solution :) I highly recommend this App!
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Claire❤️
Fantastic app so far. Incredible customer service - so prompt, personable & happy to look through any issues
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Esther❤️
So far so good, still in the setting up phase however support is fast and efficient! Looking forward to getting it all up and running.
Thank you so much for your postive review! Should you need any further help, just let us know. We are always here to help
Tenía algunas dudas sobre como hacer algunas cosas, pero me han atendido super rápido y genial! Recomendable.
¡Muchas gracias por su alta aprobación! Si hay algo más que podamos hacer, no dude en ponerse en contacto con nosotros. Estamos encantados de prestar nuestras manos. Saludos, Nona
Super App, und schneller freundlicher support von Claire. Ich habe eingutes Gefühl bei der App und ich werde sie jetzt erstmal testen. Vielen Dank.
Wow! Vielen Dank für Ihr ehrliches Feedback. Wir schätzen Ihre Kommentare und sind bestrebt, unsere Dienstleistungen für Sie zu verbessern. Wenn Sie etwas brauchen, kontaktieren Sie uns bitte. Glückliches Leben!
Claire❤️
I had some doubts during the installation and the support team (Claire) was very helpful, even on Sunday. Many thanks!
Thank you so much for your being highly satisfied. We receive your opinions and we will do our best to make things better for you. If you need anything, please contact us.
Happy Life!
Claire❤️