Rekaching Subscriptions

Hi there,

Thank you for your continued interest in our app and for sharing your thoughts. We would like to address the viewpoint mentioned in your review regarding the Rekaching Subscriptions App: this app has always been owned by our company and was not acquired by Seal Apps.

However, due to adjustments in our company's direction and limitations in our team's resources, we've had to make a challenging decision to temporarily suspend operations for this app, leading to its removal from the Shopify App list. Contrary to certain speculations, our intention was not to restrict users to promote other paid services. In reality, the Rekaching Subscription App offers both free and paid versions. If profit were our primary goal, there were alternative approaches, such as limiting the free plan version and encouraging current users to upgrade to the paid plans. However, that was not our intent.

The decision to suspend operations was not aimed at directing users towards paid services. Instead, it arose from our recognition that our existing resources couldn't ensure the app's optimal functionality. Our fundamental goal was safeguarding the interests of Shopify store owners in making this challenging decision.

We genuinely regret receiving the one-star review and apologize for any inconvenience and dissatisfaction caused to you. We completely understand and empathize with your concerns.

We extend our sincere apologies for any inconvenience caused and appreciate your understanding during this transitional period. Your ongoing support means a lot to us.

Should you have further questions or suggestions, please don't hesitate to contact us. Your feedback is of utmost importance to us.

Thank you once more for your understanding and support.

All the best,
CW Subscription Team

Bonjour Les Boites TchinTchin, merci beaucoup pour votre avis positif ! Heureux que vous soyez satisfait de notre APP. Et nous ferons de notre mieux pour offrir un meilleur service dans un proche avenir. Merci beaucoup, Esther

Hi there, we are really sorry that you have had a bad experience with setting the shipping rates. As per checking, only the cheapest one shipping method can be shown for subscription product according to Shopify APIs policy.
https://shopify.dev/api/admin-graphql/2022-07/input-objects/SubscriptionDeliveryMethodInput
We'll also follow up the update from Shopify until they release the multi shipping method API. Also, most of the Shopify support are not that familiar with the IT issues, which will make you feel we and Shopify are irrsponsible. We are so sorry for the confusion we brought you.
Just let me know if there is something we can do. Best regards, Esther

Thanks so much for the positive review. 🎇We'd like a chance to see how we could have made your experience 5-Stars and any feedback you have for us. All the best, Ruby