The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Autochat is so much more than just a live chat. It packages so many powerful features like being able to see who is on my store "right now", what they are doing, what their history is on my store, what's in their cart and so much more. This single feature itself has helped me convert so many customers which I am sure I would have lost otherwise. Before I started using Autochat, I had no idea when customers used to come to my store and just leave. I had analytics installed but how would that help if the customer has already left!
Plus, there are so many other features which I didn't even try but I am sure will be useful to many - being able to connect external messaging channels like Facebook Messenger. I plan to set up a Chatbot too with their help.
My advise to everybody would be to invest their time into this one app rather than using 5 different apps and struggle to make them all work together, keep up with the changes and so on. As it's a new app, it can use a bit of polishing. But it gets better every week and I am sure in next few weeks, it will be perfect.
The app is free right now but I can see so much value already, I will be more than happy to pay once they start charging for it.
All Wheels Mobility
The concept of this app is very promising. I am very much looking forward to the installation again once some updates are made. I'm giving it 5 stars because the customer service is impeccable.