Autochat ‑ Proactive Live Chat

Autochat ‑ Proactive Live Chat

Pricing
Free to install. Additional charges may apply.
Rating
4.0 (3)

Autochat helps online stores sell more by proactively engaging and supporting customers

Autochat helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey. This is achieved via several modern features that Autochat offers like - Proactive Messaging - Use Contextual Rules based on various data points like user history, campaign, session activity, etc. to automatically trigger real time messages. Live Shopper Insights - See all live shopping sessions on your online store with business insights like cart, order history, etc.

Autochat helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey. This is achieved via several modern features that Autochat offers like - Proactive Messaging - Use Contextual Rules based on various data points like user history, campaign, session activity, etc. to automatically trigger real time messages. Live Shopper Insights - See all live shopping sessions on your online store with business insights like cart, order history, etc. more
  • Contextual & Automated Messaging features let you engage customers.
  • More effective and efficient support. Customer information available during chat
  • See real-time timeline of customer activity with chat. Be aware of the context.

Languages

English

Works with

Checkout, Dialogflow, Amazon Lex, Facebook Messenger, Whatsapp, Line, Telegram

Categories

Pricing

Free

Free to install

First 5000 user sessions per month are free. $1 per additional 1000 user sessions.

All charges are billed in USD.

Reviews (3)

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 33% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 31, 2020

Autochat is so much more than just a live chat. It packages so many powerful features like being able to see who is on my store "right now", what they are doing, what their history is on my store, what's in their cart and so much more. This single feature itself has helped me convert so many customers which I am sure I would have lost otherwise. Before I started using Autochat, I had no idea when customers used to come to my store and just leave. I had analytics installed but how would that help if the customer has already left!

Plus, there are so many other features which I didn't even try but I am sure will be useful to many - being able to connect external messaging channels like Facebook Messenger. I plan to set up a Chatbot too with their help.

My advise to everybody would be to invest their time into this one app rather than using 5 different apps and struggle to make them all work together, keep up with the changes and so on. As it's a new app, it can use a bit of polishing. But it gets better every week and I am sure in next few weeks, it will be perfect.

The app is free right now but I can see so much value already, I will be more than happy to pay once they start charging for it.

Om Suits
India
10 months using the app
June 4, 2020

The concept of this app is very promising. I am very much looking forward to the installation again once some updates are made. I'm giving it 5 stars because the customer service is impeccable.

All Wheels Mobility
United States
About 19 hours using the app
May 15, 2020

The options are amazing until it comes to connecting your chat program to a platform. At this point it was very difficult. Decided to leave.

Alexander's Cosmetics
United States
40 minutes using the app

Support

App support provided by Autochat ‑ Proactive Live Chat.

Developer

Autochat SaaS, Inc.

San Francisco, CA, US

Launched

April 28, 2020

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