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They took out $423 randomly which I caught immediately and emailed them right away. What little products I did find that fit my niche aren't worth the price they charge at all. I have reached out to them several times with Shopify support help for a shipping questions and it took days to have one simple question answered which, to me, tells me that this issue will not resolved anytime soon either, if at all! I do not have a single item of theirs pushed to my store. This is completely unacceptable. I want my money returned immediately!
Hi "Preserving Nature Crafts",
We have informed you in multiple ways that our team has already resolved this for you.
We tried to contact you a few times with no luck.
Please reply to our emails so as to make sure that everything is resolved on your side.
AutoDS Team
I used this application for 8 days and placed an order from Amazon for a customer from Qatar and paid $100 for the automatic orders, but they could not implement the order because it does not deliver to this region. Now I'm asking them to refund the $100, but they refuse to return my money and asked me to cancel my subscription if I don't like their policy.
Hello "the camellia",
Thank you for your comment. We appreciate all feedback.
Our quality specialist has already reached out to you via email and offered you a refund. We tried to meet you halfway, but there was no cooperation.
We hope to have the chance to serve you again and provide the high standards of quality we are known for.
Have a great day,
AutoDS team
It changes the product pricing to $266 when the product is out of stock.
We’re really sorry your experience with AutoDS was not a positive one.
Please note that your products will get the price $266 when they are no longer in stock on the source site. This is done as an extra protection step to protect you from possible purchases of out-of-stock-items.
When the items go back to stock, your products will be updated with the new pricing.
We would love an opportunity to explain this better to you and change your experience. We have contact you personally by email and we hope you respond so we can have you as our long-term valued customer.
I really did not know it would be so expensive. Imagine them charging me 388 bucks when I haven’t sold anything. Like?? Be for real, it doesn’t make sense
Hi "GrizzlyOden",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We will be glad to help you with any concerns you have!
AutoDS Team
It is common practice for Auto DS to charge for a whole year after 14 day trial without any reminders. These opinions are repeated here in the reviews so I'm gonna paste below description of a same problem as mine.
To add, replies that I received by support look like a bot, that doesn't understand the problem, and tries to pull on monthly subsciption, despite me wanting to cancel it all, and receive refund. Honestly, all that time that the app is supposted to save is wasted on write back and forth with support. Completly unthinkable for DS business
"BILLED ME FOR A YEAR AFTER 2 WEEK FREE TRIAL / NO REMINDERS TO CANCEL OR ALTERNATIVE OFFERS PROVIDED.
To all new users of this program, do not sign up for a 2 week free trial unless you wish to be charged a yearly fee of $368 US dollars after the trial is over plus GST. I had just signed up to a Shopify account and was referred to Auto DS by a successful influencer. I did not receive any email reminders at all to cancel or to provide alternative offers. Immediately after the 2 week period I got an email from Shopify stating there was a charge of $405 US dollars to my account and if I didn't pay, my account with Shopify would be eventually be locked. I have lodged a ticket and after emailing numerous people they have not answered my inquiry of whether I can be re-invoiced for the month (of which I am happy to pay) but have focused on changing the plan to a monthly deal and asking me to pay for the full year to claim a refund."
Opinion by Flamatech - same thing happened to me
Hi "BreezeBox Mini",
We’re sorry to hear that you weren’t satisfied with your experience.
We immediately took action and we managed to resolve the issue for you.
If you have any more concerns, please reach to us at dorina@autods.com
AutoDS Team
AutoDS claims to have the capability to have mutliple store platforms working under your AutoDS account. This is definitely not true. In their instructional videos they are making false claims. We had a horrible customer service experience with Krissy and Kristine from AutoDS. Be careful when working with this company.
Hey "Aces Auto Direct",
AutoDS definitely can have multiple stores from different platforms as you want to have. However, Shopify doesn't allow paying through them for other platform's services. As for the Customer service - there was definitely a lack of communication with our service reps, which we will take care of. As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
The pricing is very misleading dont fall into the trap and risk your business......With me having about 350 products in my store with different variants this is not so affordable for me as it would have cost me $7500 a month for this.. oh and dont dare leave a bad review they will harass you so bad i have been getting whats app messages constantly from the owner Lior asking me to remove my review on top of that when i told him no he went to my facebook business page and left a bad review and he has never purchased anything from my company as my company is fairly new. Very bad business.
Hey " Trendlocker " !
We will make sure to pass the word to Julius, our customer service team will be happy to know that you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help.
- AutoDS Team -
waisting time, they count the product options as products. so you can upload 7 products and your plan 200 stops. Upload 17 products and your plan 500 stops :D
Hello "TONY KREIDT",
Thank you for your comment, we appreciate all feedback.
We reached you multiple times to clarify with you how our system works offering you a solution, but you declined it.
If you have additional suggestions, please feel free to share them with us, we're always open to new ideas.
Thank you for taking the time!
Have a great day,
AutoDS team
never get this app if you are new its not a good idea please do not do this. POASDIUFGVPODASKJYHFBLASIDKUIYFASDLIUFYASDOIUYF
Hi "ATLAS TECH",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We will be glad to help you with any concerns you have!
AutoDS Team
It is very slow, it fries with any product and it takes a long time to import the app, it needs work
and the price is very high
I’m really sorry you experienced slowness when you used our app. We have powerful servers at the backend making sure our users will be able to enjoy a quick and smooth experience with the software. We would appreciate it if you could reach out to us at support@autods.com so we can check it for you. Sometimes it can be related to your browser or network connection.
We made sure to have competitive pricing and we offer a 7-days trial for you to test us. Please do consider to give us another chance and test our software works for you. We would be happy to have you as our valued customer.