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While the app works, the management could be better. I had cancelled my account, or so I thought. Was charged still, then a fee they claim can't be waived was applied. Even though I caught the charge immediately and disputed it. Not very good customer service.
Hi "My Store",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services. We understand that you have concerns about refunds, and we are here to assist you with any further inquiries or issues you may have.
Please contact us at dorina@autods.com
Waiting for your reply!
AutoDS Team
deception, your company offers 14day trial for 1k items to go into store but won't allow upload without upgrading.... Honestly by law that is deception!!!
Hi "Honey Couture",
We’re sorry to hear that you weren’t satisfied with our service.
Please contact us at dorina@autods.com
We would be glad to help you with all your concerns.
AutoDS Team
Somehow it shows over $800.00 for my billing. I upgraded a plan because this app always redirects you for upgrading a plan, but it's trying to bill me for two plans. I am new to drop shipping, and I haven't been able to find actual live help with any of this and feel completely lost. I cancelled everything with this app, but the billing still shows up on my Shopify store. Can someone please reach out to me to get this resolved?
Hi "Everything Toys",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. We have tried many times to contact you with no luck.
Please contact us at dorina@autods.com to make it right for you!
AutoDS Team
its difficult for me i dont know how because my product was not import the other website
Hi "SMARTBUYONLINESHOP",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
Please contact us at dorina@autods.com
We will be glad to help you with any concerns you have!
AutoDS Team
I'm just starting but it was good so far
Hi “Affordable Trends Store”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Please contact us at dorina@autods.com
We would be glad to help you with your onboarding.
AutoDS Team
Customer Service is slow. I got many bugs. App doesn't import customization variants from Etsy and Amazon. Why?
Hi "FromPicToArt",
We’re sorry to hear that you weren’t satisfied with your experience.
We have tried to reach you with no luck. We would really appreciate it if you could get back to us as soon as possible so that we can settle this issue together.
You can send us an email at: yuval_w@autods.com
AutoDS Team