AutoDS: Dropshipping & POD

I'm not one to give bad ratings or negative comments but I'm just hoping to get a refund after the free trial, since I was charged annually when the plan for the free trial said monthly.

Linh, I thank you for taking the time to reading my emails and understanding my issue. When I upload my products using Auto DS, I am still seeing it "Out of Stock" on Shopify. I did as you recommended by deleting and "Resyncing" the product, but that is an inefficient process. When you looking at 10+products. I am glad I had the trial period, because I don't think that Auto DS is for me, that not saying it is not a great product, but it's not working for me.

Unfortunately after approximately two months of using AutoDS, we have come to the decision in removing it. This is due to a number of issues that we've identified. The AutoDS 'Stock Monitoring' feature is of poor quality; as it only detects whether the product is in stock - it does not calculate the number of stock that is available; including any variants of each product. We use the GBP currency; as default, therefore we are unable to make use of the 'Fulfilled by AutoDS' feature; and so no order fulfilling will be provided to us, despite paying a large price in subscription fees. AutoDS customer service had failed to acknowledge the fact we cannot use many premium features and did not consider offering us a permanent and reduced subscription fee. Their best offer was one month free. While we do like the number of suppliers that AutoDS provides and the quick responses to emails, there are too many other problems. Regrettably, we cannot continue with AutoDS until a number of issues have been correctly addressed but it seems that customer support are unwilling to make such changes or improvements.

there is no customer support and you will receive an answer by email after two days, importing products is also restricted to the paln, and the app lacks user-friendliness.

hey Hi, it was tooo difficult to use your application make it simple

easy to use

Unfortunatelly this app gave me errors always with the only order I tried to do.
The last was about wrong address, but the address was completelly right! 3 times different errors and one order made 26th of may yet not elaborated.

AutoDS asks you to do a good review to give you credits, so I don't really believe in much of those nice reviews here.

I putted 50€ of credit and let's see If I can get it back, than I will cancel my account.

Good Lucky!

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UPDATE:

The CHAT never works, so I opened a ticket with them. They was tempestive to answer me by my refund request, BUT my balance was 50 EURO and they refund me only 42,50 DOLLARS.

I asked my 11€ back, as once you put money in there, I had to put 52,50€ due to taxes and my balance was 50€ anyway...

So only to TRY this AWFUL tool, I lost 13,50€ - Not a really ammount but mine.

I hope they fix it, than never more AutoDS

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UPDATE

They contacted me and gave me the other part of the money.
For the app I give 1 star, for the aim to solve the problem, 4 stars.

Average 2 stars.

The positive part is that i felt an effort from them to improve their reputation solving the problem of money.

For the others problems I don't know if it was fixed once I stopped to use the platform.

This app is not very easy to use. I did not like that there wasn't certain things showing.

I had to make another account cuz it wouldn't let me confirm the email and it still doesn't let me confirm it

it was so good keep it up easy simple and pro