Rezensionen (11.596)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
7. November 2024

This is my first time using AutoDS. I had created another store and deleted it. I followed the instructions on a You Tuber site and created another store using AI. They were supposed to be linked together. I spoke with Carlos today and he explained they were not connected and sent me the link to assist. I contacted support because my drafts would not import. I hope to have it up and running today.

My Store
Vereinigte Staaten
Etwa ein monat mit der App
AutoDS Dropshipping Tools hat geantwortet 11. November 2024

Hi "My Store"!

Thank you for sharing your feedback. We’re sorry to hear about the challenges you faced and would like to address your concerns.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

15. August 2024

The app seems to have everything, but I don't have any true directions on how to automate everything, and being my first time, it is really difficult to navigate. There is no one available for the live chat to help, I need help with this process.

Kendell's
Vereinigte Staaten
6 tage mit der App
AutoDS Dropshipping Tools hat geantwortet 18. August 2024

Hi "Kendell's"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

9. August 2024

Sandy was amazing at searching for solutions to my issues and knowing the solutions to common ones. However, the Shopify and AutoDS backend integration settings and help articles for this sync should be improved by both companies.

Apartment 1850
Vereinigte Staaten
6 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 4. September 2024

Hi “Apartment 1850”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We hope you’ll visit us again soon so that we can deliver the exceptional experience you expected.
Have a great day!
AutoDS Team

Bearbeitet am 27. Juli 2024

Update: AutoDs contacted my store through WhatsApp after seeing my review. They offered to refund my balances, invited me to try their service again with some assistance on managing fees, and offered me 1 month of free service with personal 1 on 1 service for questions on WhatsApp. I waited to update this review for the refunds to clear and am considering trying them again - the refunds took my 1-star review to a 3-star review and will be upgraded to a 5-star If I try them again and have a better experience.

My experience with AutoDS has been overwhelmingly negative due to a variety of issues related to cost, hidden fees, and poor customer support.

Cost Issues:

High Subscription Costs: The platform requires users to pay substantial monthly or yearly subscription fees. Even with these payments, many essential features remain locked behind additional paywalls.

Additional Charges: Key features like AI rewrites of product descriptions and automatic order fulfillment require purchasing additional tokens. This makes the overall cost of using AutoDS significantly higher than initially expected.

Managed Balance Requirements: Users must maintain a managed balance to cover each order. In my case, I was charged over ten times the cost of a product due to various hidden fees. These fees are mentioned in the agreement but are buried deep, making them easy to overlook until it’s too late.

Customer Support:

Automated and Unhelpful: The customer support chat is primarily AI-driven, directing users to submit tickets without providing meaningful assistance. When I sought clarification about the overcharge, the response was dismissive, citing "taxes and fees" without providing a detailed breakdown.

Non-Refundable Balances: None of the balances on the platform are refundable, turning it into a money pit with so many hidden costs and fees that maintaining competitive pricing is nearly impossible unless you sell at a loss.

Conclusion:
Due to the combination of high costs, hidden fees, and inadequate customer support, I cannot recommend AutoDS to anyone. It has proven to be an unsustainable and frustrating experience.

Economic Choice Goods
Vereinigte Staaten
8 tage mit der App
AutoDS Dropshipping Tools hat geantwortet 19. Juli 2024

Hi "Economic Choice Goods",
Thank you for updating your review and for giving us the opportunity to address your concerns. We’re glad we could assist you and provide a resolution through our WhatsApp support.

We look forward to the possibility of serving you again and working towards earning that 5-star review.
If there’s anything more we can do, please don’t hesitate to reach out.
AutoDS Team

19. Juli 2024

Its alright. So far I have had issues with sourcing request and creating a smooth system flow.

Lips Tulips
Vereinigte Staaten
Etwa 2 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 22. Juli 2024

Hi "Lips Tulips"!
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

Thank you for sharing your feedback. We look forward to hearing from you soon.
AutoDS Team

Bearbeitet am 5. August 2024

Apparently, mentorship is not a priority! According to their reply when I asked a question for a mentor. I can't attach a screenshot of their email in the review but below is the link to the screenshot. I suggest not advertising mentorship advice if you can't offer it.

https://drive.google.com/file/d/1xyTkolyS_dqhXtFvXsxoB21vJfkwOp85/view?usp=sharing

The tracking is not updated in time. Sometimes, it updates the tracking on time, sometimes it doesn't. When I asked why, they got back to me after 3 days. Given the short shipping window for TikTok and amazon, that's too late.

My Store
Vereinigte Staaten
6 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 2. Juli 2024

Hi “My Store”!
Thanks for sharing your feedback.
We are sorry to hear you were not satisfied with our Mentorship add on and that you are facing difficulties with the tracking update.
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
AutoDS Team

Bearbeitet am 27. Juni 2024

Adding another star, almost entirely for Dorina, who has helped me so much. Without her, I'd never be able to process a basic order. Thank you Dorina!
--------------
Adding an extra star for Dorina, who has been extremely attentive and helpful.

Still, heed my warning, no matter who you signup with:

1- Nothing is "automatic."
(!New!) 1a- Orders cancelled by suppliers with no notice or reason given.
2- Expect problems. & there are exceptions to everything.
3- Don't believe a word of marketing, esp. Shopify's drivel (trust me, I worked in Marketing for a few companies and wrote this stuff).
4- ChatGPT 4 is excellent at generating apology emails to customers.
5- Thank the heavens I haven't started marketing my site yet. I guess, deep down, I knew to expect issues. And wow... was I right.

I'll continue to adjust star ratings as things progress.

-----
Pure, buggy garbage. Can I give it 0 stars?

Avoid. Avoid. Avoid.

Half my orders end up in "error" state, and when I ask why, I get the standard ".... the order was cancelled by the supplier or customer (whatever that means)," and/or "we have no control over anything" (that much is clear). If (and this is rare) an order actually ships, the shipping times are pretty abysmal. There is literally no useful support.

In summary, a lot of big promises, and massive under delivery. I'm actively trying to find a competent replacement, but my fear is that this is as good as it gets (which leads to bigger questions about "the side hustle." Who is this really benefitting anyway?... hmmm...").

Shopify and AutoDS have turned my initial excitement and exuberance into a daily, dread-filled check of my email and Shopify balance, followed by a slew of apology emails to customers and discount codes they'll probably never user, because their initial experience was so poor (and so out of my control).

I would do anything to start over again with a completely different infrastructure. I can't believe I'm going to have to start PAYING these people money soon, unless I just pull the plug, of course.

Luscious Skin Care
Vereinigte Staaten
10 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 17. März 2024

Hi "Luscious Skin Care",
Thank you so much for your kind words and for adding another star to your review!
We're thrilled to hear that Dorina has been able to assist you so effectively. Your satisfaction is our top priority, and we will continue to strive for excellence in providing you with the best service possible.
AutoDS Team

23. Juni 2024

hi my name is moe i need money ashen bayye mfalles ma ader yedfa3 osot l madrase w ma ma3o seyara w kl osbo3en byaatini 100 alf w birabbe7 allah jmile w bysrof kl mosreyeto aal argile

thank you

with love, mhmd

please 7ada yaamelle adopt

My Store
Libanon
Etwa 2 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 24. Juni 2024

Hi "My Store"!
Thank you for sharing your feedback.
We’re sorry to hear about your experience and would like to address your concerns.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

1. Juni 2024

there is people out there who can't do their role as support and there those that can. I recently was having issues with verifying my account on auto ds and i spoke to 2 agents and they haven't done what the last agent i just spoke to did.

My Store
Vereinigte Staaten
Etwa 2 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 3. Juni 2024

Hi "My Store"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together.
Looking forward to hearing from you.
AutoDS Team

Bearbeitet am 29. Januar 2024

Changing this review from 1 star to 3 stars because Dorina from cusomter support worked really hard to help me get the refund and I had a good experience with her. This happened after leaving 1 star review.
Really disappointed with Auto DS
1. signed up for ¨mentorship program¨, got in touch and never got a response, somehow AutoDS still made me pay and told me it´s non-refundable, for a service I never got! And careful, because when you signed up for it, they never clarified there was a cost nor how much is the cost.
2. their network of suppliers are super small, expensive and super slow to respond (2 or 3 days or not ever), so I didn´t use their supplier network
3.. had to manually fulfill the order because the automatic doesn´t work (then the customer support used this excuse to not refund me ), try to understand the why and the reason, OK?
4. at the end, I filed for a refund for over a week and never heard back, just HORRIBLE customer service

Warmii
Spanien
2 monate mit der App
AutoDS Dropshipping Tools hat geantwortet 18. Dezember 2023

Hi "Warmii",
We’re sorry to hear that you weren’t satisfied with our service.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
AutoDS Team