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Hello team i am new to this like now nearly for soon 1 month and i really appreciate the help from autods , even they give you a free 30 min call with an expert that can help you improve and give you more hints for your store in the future.
I just can recomand it if you are new and need help from experts.
i wish y'all all the best,
and thank you autods
Hi there!
This made our day! 😄 Thank you for the kind words. We are committed to keeping this standard high for you. Let us know if you ever need anything!
The AutoDS Team
EDIT: Once I published this review, I have a direct connection through Whatsapp to a specific agent. Dorina is awesome and extremely responsive. I would have no problem updating to a 5 star had this happened from the beginning.
BLUF: Amazing and robust platform, but if you need customer service, good luck!
I started a shop 3 months ago and was working well, but their customer service is subpar by any standard. I have used them since the opening of the shop and tested them, CJDropshipping, USADrop and Zendrop, which they all have their pros and cons, but settled with AutoDS. When everything is working, it is amazing, but when you have a quick question or need customer support, you end up waiting days for a reply which they announce would be within 24 hours. I am currently exploring other platforms, since I had some errors and could not get a timely answer and ended up sourcing the product myself.
"Hi "TrendiVerse",
Thank you for your feedback.
I’m sorry you weren’t pleased with our customer service.
However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
Please contact us at dorina@autods.com
We would be glad to address all your concerns!
Have a great day!
AutoDS Team
Un Eccellente Servizio da Parte del Tecnico che si chiama DORINA di AutoDs!
Desidero esprimere la mia sincera gratitudine verso il tecnico di AutoDs che mi ha assistito recentemente. Ho avuto problemi con il credito sul mio vecchio account e, grazie alla sua competenza e professionalità, il problema è stato risolto in modo rapido ed efficace.
Il tecnico ha dimostrato una profonda conoscenza del sistema e ha saputo guidarmi attraverso ogni fase del processo. Non solo ha convertito il mio vecchio account in un nuovo account senza intoppi, ma ha anche fornito chiarimenti utili su come ottimizzare l'uso della piattaforma per le mie esigenze future.
La comunicazione è stata eccellente: è sempre stato disponibile per rispondere a qualsiasi mia domanda e ha mostrato un'attenzione al cliente esemplare.
Raccomando vivamente il servizio di AutoDs e, in particolare, il lavoro di questo tecnico. La mia esperienza è stata assolutamente positiva, e so di poter contare su di loro in futuro.
Grazie DORINA ancora per l'ottimo lavoro!
Hi "AutoGear"!
It’s wonderful to hear that Dorina was able to help! We’ll pass along your kind feedback to them. Thank you for your support!
The AutoDS Team
I have tried to install the application without success. Despite the fact that 2 months passed after activating it, they refunded me the full balance except the 0.99 test. I can say that this company is legit.
Hi "Kis'like",
We contacted you via this email: kislike.com@gmail.com
And we tried to get in touch through the store's Facebook account.
You can send us a message to the email yuval_w@autods.com
Waiting for your reply! 🙏🏻.
A cool suppliers market where u will get every thing related to your work
Hi "Petlepaw"!
We’re so grateful for your positive feedback! It’s incredibly fulfilling to know that AutoDS is helping you achieve your goals. We’re continuously working to improve and provide you with the best tools for your business. Thank you for trusting us on your journey!
The AutoDS Team
Gave the app a second shot, its pretty good and easy to use. First time i used the app i guess i didnt have much time to explore it so the more time you have testing the app out you can see how it benefits you. The app actually offers quite a few products from all calagotries.
Still waiting to get a sale and see how quick the shipping can be and how it works more, but excited because i have a good amount of product on my site.
Hi "ElectronicWard",
We’re sorry to hear that you weren’t satisfied with your experience.
Please contact us at dorina@autods.com
We will be glad to help you with your concern!
AutoDS Team
A bug prevented my auto-orders from working and when I contacted support their responses weren't the easiest to read nor the most helpful. I was also told there was no ETA on when the developers would get back to me.
UPDATE: Lior (the CEO) reached out to me personally and we got on a call to discuss my issues. He then put me in a group chat with Dorina, the QC manager, and we have been in consistent liaison in order to resolve these issues. I haven't had a successful auto-order yet but these two have been very receptive and supportive to me. I was also offered three months' complimentary service for the inconvenience.
Changed rating to 4 stars and this will be 5 once I verify the system is fully working.
Many thanks!
UPDATE 2: I achieved a successful auto-order and the lack of GBP currency conversion is the only remaining significant issue in mind right now. However I must say again that Lior and Dorina's commitment to my experience being the best it could be is highly appreciated.
Hi “Forbidden Fountain”!
Thanks for sharing your feedback.
We are sorry to hear you’re having difficulties with the automation of your orders.
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
AutoDS Team
The app is great with helpful support and an automatic process that requires minimal oversight. However, a drawback is the need to maintain a balance in your wallet for auto-fulfillment, which also incurs fees each time. Additionally, the app lacks product branding options like custom packaging or logos, which would complicate to build a unique brand identity.
Hi “Calm Glow”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Have a great day!
AutoDS Team
it helps me fond and organize products, and ultimately it suggests products and edits its details with the help of AI.. overall i find i amazing for my experience
Hi "Romala"!
Fantastic! The Product Finding Hub add on along with the AI features are one of our favorites too. 🚀 It’s amazing to see how you are using it to streamline your business.
If you have ideas for other features, let us know!
The AutoDS Team
I am pleased with all of the products they have available for dropshippers. While the aim is to assist with automating the process and making it easier to process orders, I find navigation and use a bit cumbersome. Searching for products is not as easy as it should be using keywords. Many time i get results not relevant to my keyword unless i narrow down the search by selecting a specific category. I am going to stick with it. I will say that their customer service chat has been a big help. They are knowledgeable and able to help sort through your issues. I have utilized them many times now, always with satisfactory outcome.
Hi “Make It Jazi”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our customer service but are sorry to hear you’re having difficulties with the product navigation.
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
Our customer service are always here to solve any of your problems :)
AutoDS Team