Avis (11 447)
Affiner
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Par note
its an alright website and its good for dropshipping
Hi “Physical & Mental balance”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
Good auto fulfillment helpful
Hi “Tidy-Tot”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
easy to use, easy to integrate, easy to find products
Hi “Elev8 Emporium”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
Very easy to use with many great useful tools. Hands down best platform for dropshipping.
Hi “Outlandish”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
EDIT: Once I published this review, I have a direct connection through Whatsapp to a specific agent. Dorina is awesome and extremely responsive. I would have no problem updating to a 5 star had this happened from the beginning.
BLUF: Amazing and robust platform, but if you need customer service, good luck!
I started a shop 3 months ago and was working well, but their customer service is subpar by any standard. I have used them since the opening of the shop and tested them, CJDropshipping, USADrop and Zendrop, which they all have their pros and cons, but settled with AutoDS. When everything is working, it is amazing, but when you have a quick question or need customer support, you end up waiting days for a reply which they announce would be within 24 hours. I am currently exploring other platforms, since I had some errors and could not get a timely answer and ended up sourcing the product myself.
"Hi "TrendiVerse",
Thank you for your feedback.
I’m sorry you weren’t pleased with our customer service.
However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
Please contact us at dorina@autods.com
We would be glad to address all your concerns!
Have a great day!
AutoDS Team
The user interface is very easy to understand and the free course has helped me understand drop shipping in depth.
Hi “My Store”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
A bug prevented my auto-orders from working and when I contacted support their responses weren't the easiest to read nor the most helpful. I was also told there was no ETA on when the developers would get back to me.
UPDATE: Lior (the CEO) reached out to me personally and we got on a call to discuss my issues. He then put me in a group chat with Dorina, the QC manager, and we have been in consistent liaison in order to resolve these issues. I haven't had a successful auto-order yet but these two have been very receptive and supportive to me. I was also offered three months' complimentary service for the inconvenience.
Changed rating to 4 stars and this will be 5 once I verify the system is fully working.
Many thanks!
UPDATE 2: I achieved a successful auto-order and the lack of GBP currency conversion is the only remaining significant issue in mind right now. However I must say again that Lior and Dorina's commitment to my experience being the best it could be is highly appreciated.
Hi “Forbidden Fountain”!
Thanks for sharing your feedback.
We are sorry to hear you’re having difficulties with the automation of your orders.
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
AutoDS Team
AutoDS’s professional live chat promptly resolved my issue, ensuring my first successful sale in dropshipping by helping me with issue. Angelica, one of their helpful team members, demonstrated kindness and patience.
Hi “astroCed”!
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us — and we agree, Angelica is truly a Joker to have on our team!
She will be delighted to hear that you enjoy working with her, so we will pass the word along 🙂
Please feel free to contact us again if you need more help!
AutoDS Team
Some issues with order processing, but the support ticket people are quick and helpful with solving issues!
Hi “RetroPixel”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our customer service but are sorry to hear you’re having difficulties with order processing!
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
Our customer service are always here to solve any of your problems :)
AutoDS Team
How is it that after barely using AutoDS, I received an invoice for €360? Do I have to pay this, and will there be more such charges in the future? I look forward to hearing from you.
Hi "Jamesshopping",
Thank you for your feedback.
We have already addressed your concern via our live chat support and provided all the necessary information regarding the invoice.
Please feel free to reach out if you have any further questions or need additional assistance.
AutoDS Team