Avis (11 791)
Affiner
-
Par note
They charged my card without authorization then they put you through this nightmareish reverse funnel to try to get my money back. They are quite arrogant as well. Then they kept $30 out of the 250 they originally took out of my account.
Hi "Urban Fusion",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team
this app is very expensive for first timers. useless
Hi "All you need"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
Terrible and horrible customer service. Two unauthorized automatic charges were processed after I deactivated my account. Upon realizing this, I immediately contacted Shopify for assistance. They redirected me to Autods since I couldn't access my account. Autods informed me of a '24-hour' contact policy after a charge, a detail not mentioned anywhere on policies. I strongly discourage using this service due to these issues.
Hi "Simple Smarter",
Thank you for your review.
We are very sad to hear about your experience with us.
As of now we have already offered a solution and hopefully we will make it right for you!
Waiting for your reply!
AutoDS Team
The app is trying to charge me $400 when I haven’t even used it at all on my store. I only installed the app 2 weeks ago and was assured upon downloading that no charges would be made despite being forced to agree to a max spend of $5000 to sign up. How is autods getting away with this?
Hi "Our Tiny Jungle",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
As of now we have already offered a solution and hopefully, we will make it right for you 🙏🏻
AutoDS Team
i pay my money two times but the websites is not working. or refund my money back. if it not working don't just tell you clints
Hi "Seb beauty supply",
Thank you for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Please contact us at dorina@autods.com to address your concern
AutoDS Team
Very bad service, and I swear that Ali Express is better than them. They imported the wrong product for me and I told them, but they did not solve the matter. They also shipped a bad product to my customers and automatically withdrew my money, and I have emails that prove this. They are really scammers and bad.
Hi "TITAN MASK"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together.
Looking forward to hearing from you.
AutoDS Team
Be careful with the installation, they don't respect the trial period and immediately start charging and even trying to cancel it, there is no way to stop and what's more, I haven't even used any service from this application. Simply abominable
Hi "PSB OUTLET"!
Thank you for your feedback, and we're truly sorry to hear about your experience. We want to clarify that we have already addressed and resolved the issue you raised regarding the charges during the trial period. The cancellation process was explained, and your account has been closed as requested.
We always strive to be transparent and supportive, and we’re committed to ensuring our users have a positive experience. Should you decide to revisit our platform in the future, we are here to assist you.
Best regards,
The AutoDS Team
I saw their marketing email, and while $39 a month might seem manageable if it helps solve my problems, it's turning into a nightmare. Their software requires a subscription to access, so when I saw the email offering a 30-day trial for $0.99, I clicked. However, after subscribing, I found that the 30 days had magically turned into 14. I won't elaborate further, but I implore your company not to send misleading marketing information.
Furthermore, upon exploring the features, I discovered that an additional $6 is required to unlock basic functionalities. This came as a surprise, as these should be included by default. When I tried to cancel my subscription, I was unable to find a cancel button on the subscription page. I then sent an email inquiry but have received no response as of today.
Hi "outdoorgearshop",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We are looking forward to your reply!
Please also feel free to contact us at dorina@autods.com
AutoDS Team
Super complicated and not user friendly.
Hi "Sternli Store"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to help you with your onboarding.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
Erhebt Kosten, obwohl der Account und die App aus dem Shop gelöscht wurden
Hi "RacingFuse",
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team