AutoDS: Dropshipping & POD

I cancelled this app during my free trial period and they still went ahead and tried to debit my card. And again I have been charged a second month for an app that is not even installed on my store. Unacceptable!

We were charged over €300 despite only using the app once during the free trial period. After the trial ended, we did not continue using the application at all, yet we were still billed a significant amount. This is completely unacceptable.

There was no clear indication that such charges would apply after minimal or no usage, and we believe this billing is unjustified.

We were charged over €300 despite only using the app once during the free trial period. After the trial ended, we did not continue using the application at all, yet we were still billed a significant amount. This is completely unacceptable.

There was no clear indication that such charges would apply after minimal or no usage, and we believe this billing is unjustified.

We are therefore requesting a full refund of the amount charged, or at the very least that the invoice be cancelled, and that our account or subscription be removed from your records. We expect this issue to be resolved promptly and professionally.

We hope you will take this matter seriously and improve transparency for future users.

Thank you.

charge me 47.00, without knowing i was being charged. installed it to view it and was charged 1 something then got charged for 47.00 and havent used it

Automatically charged me a full year subscription for an account I can't even access. Trying to get support to resolve this and the AI is stating I opened an account 6 years ago when it was in fact last year. Very poor customer service and I am still trying to get my money back.

This is my first week using AutoDS and it has been a nightmare. I'm trying to upload hundreds of products and some are going to Shopify with no images, just blank listings with no photos. Support has not provided any real solution. First they told me to resync my store, didn't work. Then they told me to delete and reupload the products, didn't work. Now they're telling me I have to wait to hear back from their developers with no timeline. Three different responses, zero results, and those products are still broken. I can't manually fix each one, that defeats the entire purpose of using automation software. If I'm getting errors like this during onboarding before I've even launched, what happens when orders start coming in? For a platform that calls itself all-in-one automation, basic product importing with images should work consistently. This has been quite disappointing and I'm seriously reconsidering whether this is the right tool for my business.

During my free trial, I had an add-on that i had accidently added and then I had cancelled the free trial because I wasn't satisfied. The add-on bill kept showing up on my shopify billing page even though it was during a free trial. Can I please get my refund.

Cannot get orders to ship. Still awaiting fulfillment on Christmas orders from last year.

can't cancel they just keep popping up with the same AI generated responses have not used once would not recommend due to lack of actual people for support.

got a trial, didnt sell a thing. So no exstension on the trial to see if its actually worth having.
support is automated.

its a no from me

DO NOT PAY IN FULL ... PAY MONTHLY. YOU WILL GET ISSUES AUTODS WILL NOT FIX -They took my money and ran and left me with issues unresolved. Uncomprehensive! I don't do reviews, but this platform is taking the life out of me not to review

worst experience ever with this platform. picking up random orders from 2025 and not syncing with new orders from 2026. picking up wrong buy prices and explaining it will be updated from draft to imported folder (products) $32 was $532 buy price! variants not splitting according to settings. bulk changes come back with error and not processed (redo, recheck, redo, recheck) when there was "no error" basically had to check and recheck work is time consuming and not being productive. Too many tech issues and still not resolved after 3 months. Just keep receiving emails from CS acknowledging raised concerns only to be told it is being reviewed =3months. no resolutions. asked to speak to a manager to handle the issues raised.
NO MANAGER SENT ME AN EMAIL.
PERSISTANT ISSUES AND I HAVE OVER 10+ (too much to list)
If I had only 2 I understand. I was constantly on CS asking why the simplest task on their platform is not correct. It's not rocket science.