Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
Bewerkt 28 december 2022

** I have listed my reviews and the updates below in chronological order **

I tried out the system during the trial period. It appeared to work well but the problem is trying to cancel. Removing the subscription in AutoDS does not resolve them not charging your account. Even if I needed to use them again, I would not due to the run around I am getting trying to just get a refund as they automatically charged us even though we don't have a subscription with them. It is very frustrating.

**UPDATE 12/25 **
After posting this review, they reached out to actively resolve this issue. They have promised to refund the payment and once I do get that, I will post an updated review.

** UPDATE 12/28/22 **
The refund posted to my credit card. I am appreciative that it was refunded. I think that they do operate a disappointing customer service experience which maintains that a customer must post a bad review to get someone to actually listen to the issue. This is reactive and sad. I would be skeptical of their work as this was a very aggressive situation where every day they were pushing for me to change my review but the refund I had to trust would be done. This felt like trying to buy my review change. I explained why I did not want to use the system, and they continue to ask if I want another trial. It is overall a bad customer experience that is a systemic issue, not an engagement one.

Joule: Waste Less
Verenigde Staten
27 dagen gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 25 december 2022

Hi "Joule: Waste Less",
Thank you for your review.
I'm sorry you faced some issues with AutoDS.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We are trying to improve continually, and we are more than happy to listen to your potential suggestions.
Please feel free to contact us.
AutoDS Team

Bewerkt 28 november 2022

** Update: after my review I received an email from the company offering me a refund. I received a full refund from them which I truly appreciate. However i still stand with not using this company, they are very helpful and understanding.**
I just canceled my account because of the insane amount of fees they charge for everything. To load money onto the account you have to pay up to 5% fees, then you only have the option to load 50, 100,200,300, or 1000. You cant add a specific amount, if you have orders that add up to $64 you have to add 100 and if you have other dropshipping companies and want to transfer your money back over you have to pay a 10% fee. You lose money with this company, also if you decide to change your plan in the middle of the month then change it again you get charged for all three changes then if you decide to downgrade you have to pay for all of those as well. Also the site is so glitchy and sometimes you wont see your orders until your customers complain. I had to refund 2 orders because of this! Absolutely ridiculous! DO NOT USE THIS APP!

Reads & Runes L.L.C
Verenigde Staten
26 dagen gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 27 november 2022

Hi "Reads & Runes L.L.C",
Thank you for your review.
I'm sorry you faced some issues with AutoDS.
We are trying to improve continually, and we are more than happy to listen to your potential suggestions.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
AutoDS Team

3 mei 2023

Pros:
Easy to use
Wide range of features
Affordable pricing
Excellent customer support

Cons:
Some features are only available on the paid plan
The learning curve can be steep for beginners

Overall, AutoDS is a great option for dropshipping businesses of all sizes. It is easy to use and offers a wide range of features that can help you save time and money.

mummyco
Verenigde Staten
16 dagen gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 4 mei 2023

Hi "mummyco",
Thank you for your review.
We are trying to improve continually, and we are more than happy to listen to your potential suggestions. We tried to contact you and hopefully, we will make it right for you.
AutoDS Team

30 april 2023

Ottimaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

StrisciaShop
Italië
7 dagen gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 30 april 2023

Hi “StrisciaShop”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We tried to contact you a few times to help you with it with no luck.
Please reach out to our support by opening a ticket here:
https://share.hsforms.com/12QideNaERCqYuntNVs678g46by0
We will be glad to help you with any concerns you have.
AutoDS Team

24 september 2021

This app might be worthy of a 5 star review If after you install the app, you could get the admin area of the app to load properly.

Luckys Bucket
Verenigde Staten
42 minuten gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 12 oktober 2021

Hey "Luckys Bucket" !
We checked your account and we couldn't see any issue with it. moreover, we tried to contact you in order to understand what is the problem and how we Can help you but we couldn't get a response from you.
We really hope to hear back from you and help you out with this misunderstanding.
- AutoDS Team -

18 september 2023

Ophelia's Closet
Verenigde Staten
6 maanden gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 21 september 2023

Hi “Ophelia's Closet”!
Thanks for sharing your feedback.
Your satisfaction is important to us.
Please contact us at dorina@autods.com
We would be glad to help you with your onboarding.
AutoDS Team

25 oktober 2023

Idealbyers
Verenigde Staten
3 dagen gebruiken de app
AutoDS Dropshipping Tools heeft geantwoord 27 oktober 2023

Hi "Idealbyers",
Thank you for taking time to write this feedback to us.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Please feel free to contact us at dorina@autods.com
AutoDS Team