Auto DS: AI Dropshipping & POD

Ms. Dorina was a lifesaver for the refund.
Unfortunately, I spent many days and hours requesting to close the account and refund and irrelevant responses from AI BOTS.

Again, thankful to Dorina for listening and closing the account within a day.

The software is so complex to access, understand, and cancel. Maybe it needs a better dashboard and a human quality check and process.

there is no customer support and you will receive an answer by email after two days, importing products is also restricted to the paln, and the app lacks user-friendliness.

Unfortunately after approximately two months of using AutoDS, we have come to the decision in removing it. This is due to a number of issues that we've identified. The AutoDS 'Stock Monitoring' feature is of poor quality; as it only detects whether the product is in stock - it does not calculate the number of stock that is available; including any variants of each product. We use the GBP currency; as default, therefore we are unable to make use of the 'Fulfilled by AutoDS' feature; and so no order fulfilling will be provided to us, despite paying a large price in subscription fees. AutoDS customer service had failed to acknowledge the fact we cannot use many premium features and did not consider offering us a permanent and reduced subscription fee. Their best offer was one month free. While we do like the number of suppliers that AutoDS provides and the quick responses to emails, there are too many other problems. Regrettably, we cannot continue with AutoDS until a number of issues have been correctly addressed but it seems that customer support are unwilling to make such changes or improvements.

Unfortunatelly this app gave me errors always with the only order I tried to do.
The last was about wrong address, but the address was completelly right! 3 times different errors and one order made 26th of may yet not elaborated.

AutoDS asks you to do a good review to give you credits, so I don't really believe in much of those nice reviews here.

I putted 50€ of credit and let's see If I can get it back, than I will cancel my account.

Good Lucky!

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UPDATE:

The CHAT never works, so I opened a ticket with them. They was tempestive to answer me by my refund request, BUT my balance was 50 EURO and they refund me only 42,50 DOLLARS.

I asked my 11€ back, as once you put money in there, I had to put 52,50€ due to taxes and my balance was 50€ anyway...

So only to TRY this AWFUL tool, I lost 13,50€ - Not a really ammount but mine.

I hope they fix it, than never more AutoDS

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UPDATE

They contacted me and gave me the other part of the money.
For the app I give 1 star, for the aim to solve the problem, 4 stars.

Average 2 stars.

The positive part is that i felt an effort from them to improve their reputation solving the problem of money.

For the others problems I don't know if it was fixed once I stopped to use the platform.

I wish I had the same experience as the positive reviews. Our company had too many issues with orders not shipping, and it was very difficult to find tracking information or updates. Their customer service was slow to respond and often could not track the order. We were receiving irritated emails from our customers and had to stop the service.

Very inconvenient app, with a really awkward interface. Had issues with the subscription. Overall, I wouldn’t recommend getting it. Just a headache.

Keep trying to charge my account

this app Charges for literally everything they advertise! Every add-on cost you...and all those things they advertised we services/add-ons they charge for. those fees could get ridiculous and you need them if you want a fully auto mated system. the price they charge for the initial sign up is just to access more charges. they charge you to integrate you TikTok just to watch product videos that you can just click open another window and get the same results.

Customer Service is slow. I got many bugs. App doesn't import customization variants from Etsy and Amazon. Why?