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Good app for beginners and user friendly. Ive come across some issues with fulfillment and tracking which im still learning how to navigate and hoping to find a solution. Great for sourcing/importing products, however the fulfilled by AutoDS has been difficult, with delays in updating order status , i.e: shipped/delivered. Customer support responds after 24 hours, and there has been instances where they may not respond for the follow-up questions.
Another issue that has come up is that per support staff, the shipped status will only be updated as it nears the estimated delivery date? Will need more clarification on this since this will affect multiple selling platforms policies.
Update:
Updating my review from 2 to 4 stars.
After my last review, I decided to shop around for other fulfillment platforms however I still ended up going back to AutoDS due to its vast list of suppliers and ease of import. I was able to fix my initial problem with the shipping and tracking by sourcing another supplier. There are still some delays with updating order statuses based on the tracking information, but they're usually quick with ordering and providing the tracking number which is good.
Fulfilled by AutoDS program is a great program, and it really does do all the work for you, so if you'd like to be a little more hands on like me, it can be difficult at first as I wanted to update the order statuses by myself when there is a shipping update, or check if the tracking number has been provided, checking on return status etc. It just took some time to get used to.
Also, Dorina was a really big help and she went above and beyond to make sure to address any issues/concerns that I have and assist with me any AutoDS platform questions. I really appreciate all the help!
Hi "AloraAmazon Supplies",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We will be glad to help you with any concerns you have!
AutoDS Team
Great information and support.
Hi "Crenshaw Criminal Justice Learning Tools",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
I love how easy the setup and automation is. This really brought my online store to life
Hi "ShipItRight",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
THE BEST FRRRRRRRRRRRRRR !!!!!!!!!!
Hi "Xelora Tech" ,
Thank you for your support and for choosing our service.
We're delighted to have met your expectations, and we look forward to continuing to serve you in the future.
Your satisfaction is our top priority, and we're here to ensure your experience remains exceptional.
Thank you again for your feedback!
AutoDS Team
Very helpful in connecting all your need for your store.
Hi "My Store",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
Shalauddin attended to my issue in a professional manner, raised a ticket and promised a timely feedback.
Hi "PEGASUSS"!
We’re thrilled that you were satisfied with our services.
Your feedback is appreciated!
We will pass the word to Shalauddin to let him know you enjoy working with him.
Our support team is always here to solve any of your problems!
Please feel free to contact us again if you need more help 🙂
Thanks again for supporting our business.
AutoDS Team
really easy to add items from different suppliers
Hi “Blogs Online”!
Thank you for sharing your experience with us - it's much appreciated!
We are so glad to hear that you are enjoying our Interface and our features such as the product import!
We will keep on improving our tool and implant new features for our precious customers!
Thanks again for supporting our business, it truly means a lot to our team!
AutoDS Team
Shalauddin was very knowledgeable and helpful. Thank you!
Good ap for sell.
Hi "Four Express",
We’re so happy to hear you had a great experience with AutoDS.
Your review made our day!
Our team will be happy to hear that their hard work has paid off!
Let us know if there’s anything we can do to serve you further.
AutoDS Team
great costumer service!
Hi “Voguecast”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Have a great day!
AutoDS Team