Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping solution for its robust automation tools, including product research, listing, and order fulfillment. They find the centralized dashboard useful for business management. The platform's educational resources, such as webinars and tutorials, are highly valued by both new and experienced sellers. Merchants commend the user-friendly interface and the responsive, helpful customer support team.

December 1, 2023

Holy sh*t this is a terrible app. They took about 450 dollars from me and only gave about 230 back as a refund. It's super confusing to use, they have terrible shipping prices, and they do not refund fully as mentioned before. I thought I was on a trial yet they charged me a ton of money.. No idea how they have this many good reviews, this was by FAR the worst experience I have had with an app. Please save yourself the trouble and stick to CJDropshipping or something similar. I cannot express enough how awful of an app this is.

ELVI
United States
14 days using the app
AutoDS Dropshipping Tools replied December 2, 2023

Hi "ELVI",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
We'll be happy if you can contact us at dorina@autods.com so we can look into your case and see what happened and how we can sort everything out.
Waiting for your reply!
AutoDS Team

January 24, 2024

i didn't even use still charged me 300$. not good

Eleganttt
India
28 days using the app
AutoDS Dropshipping Tools replied January 26, 2024

Hi "Eleganttt",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
As of now, we have already contacted you to make it right for you.
Looking forward to your reply!
AutoDS Team

December 20, 2023

They never responded to my tickets, it's the second time they've made charges that I've already cancelled, I've already deleted my account from the app and nothing. They send advertising emails but they don't solve my problem

Old PortoShop
United Kingdom
15 days using the app
AutoDS Dropshipping Tools replied December 22, 2023

Hi "Old PortoShop",
We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you've experienced.
We've tried reaching out multiple times through various channels to address your concerns, but unfortunately, we haven't received a response.
Please check your email and other communication channels for our attempts to assist you. Your satisfaction is our priority, and we're committed to resolving this matter.
Looking forward to your reply!
AutoDS Team

December 13, 2023

Horrid automatically charged me over $300 on an inactive store when I only agreed for a free trial and to pay monthly but it automatically payed for an annual subscription.

My Store
Canada
16 days using the app
AutoDS Dropshipping Tools replied December 14, 2023

Hi "My Store",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
Please contact us at dorina@autods.com and we would be happy to address your concern!
Waiting for your message!
AutoDS Team

January 16, 2024

Crap junk products and even those they are delivered 10-15 business days. No one waits 10-15 BUSINESS DAYS in this 21st century.

My Store
United Kingdom
18 days using the app
AutoDS Dropshipping Tools replied January 18, 2024

Hi "My Store",
We’re sorry to hear that you weren’t satisfied with our service.
We pride ourselves on our product and the high-quality standards we maintain and would like to make things right.
Please contact us at dorina@autods.com
We will be glad to navigate you through our Marketplace and find together the products with the delivery dates you wish to have!
Waiting for your message!
AutoDS Team

December 7, 2023

WHY YOU CHARGE ME 565€ !!!! WHY YOU ARE NOT ALLOWED TO DO THIS

I WANT MY MONEY BACK WITHTIN 24h

My Store
Germany
9 days using the app
AutoDS Dropshipping Tools replied December 8, 2023

Hi "My Store",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced.
Please contact us at dorina@autods.com so we can address your concern.
Waiting for your message!
AutoDS Team

October 20, 2023

I had such a bad experience with AutoDs.
The price and availability of a product changed when importing from the supplier website to AudtoDs platform. I lost so many sales because my AutoDs listing was showing out of stock, but actually it wasn't. And many of my products were overpriced, as AutoDs set a way wrong higher price from the supplier.
I contacted them, and they fixed it, but it happened again every time I added a new product to the platform.
They also charge extra to use AI features for text and to automate each order you make, which other apps have included in their subscription.
Communication is a nightmare; they reply quickly but don't have a follow-up system to know your past issues. So every time a new customer service agent talks to you, you need to explain all the issues and enquiries again.
They still charged me after I cancelled and filled out their form. So I had to do it again to get the refund.
They have good potential. However, I lost time and money when there were many other efficient apps out there.
To finalize, I received an email from Eva, the customer manager, asking why I left AutoDs. I replied with all this feedback, and in some way, the email went to the support team, and they opened a ticket saying my account was deactivated. Well, what a big mess.

plants&people
Australia
About 1 month using the app
AutoDS Dropshipping Tools replied October 22, 2023

Hi "plants&people",
Thank you for taking the time to write this feedback to us
We are sorry to hear you were not satisfied with our service.
Please contact us at dorina@autods.com.
We would be glad to make it right for you and help you with your onboarding.
Waiting for your reply!
AutoDS Team

November 30, 2023

App sucks. Bought a membership and now I cannot log in. There isn't even a number to call for help. Rediciulos

My Store
United States
20 days using the app
AutoDS Dropshipping Tools replied December 2, 2023

Hi "My Store",
Thank you for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Please feel free to contact us at dorina@autods.com
Waiting for your reply!
AutoDS Team

November 14, 2023

I am being charged for this app when I downloaded it in error was told I would not be charged. I never used it.

House Of Raes Boutique
United States
27 days using the app
AutoDS Dropshipping Tools replied November 17, 2023

Hi "House Of Raes Boutique",
Thank you so much for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services. We understand that you have concerns about refunds, and we are here to assist you with any further inquiries or issues you may have.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
You can also contact us at dorina@autods.com
AutoDS Team

January 27, 2024

I downloaded this app based on YouTube recommendations and the enticing advertisement. However, the experience was disappointing. The app requires a $50 monthly subscription, and the advertised features actually entail additional purchases, which were not disclosed. I strongly dislike misleading advertisements and the sense of being deceived. Hence, I'm giving this app a one-star review. I've unsubscribed from the associated YouTube channel and disliked videos discussing this app.

luxuryblueprints
United States
28 minutes using the app
AutoDS Dropshipping Tools replied January 29, 2024

Hi "luxuryblueprints",
Thank you for taking the time to write this feedback to us.
We apologize for any misunderstanding or inconvenience you may have experienced. It was never our intention to create a situation where you were misled regarding our services.
We have already contacted you in order to resolve any misunderstanding and we are looking forward to your reply.
AutoDS Team