Automated RMAs and Returns

Effortless Returns for You and Your Customers

• Empower your customers to initiate a return, receive a pre-paid label, and ship their return without taking up any of your time
• Route returns to different warehouses or prevent returns for certain conditions with powerful rules
• Manage and track all your returns on one easy to use dashboard where you can collaborate with your team

Easy Return Process for your Customers

• Your customer simply enters their email address and order number, selects the items, and provides a return reason
• They then receive a pre-paid return label which allows them to simply drop their return off at the shipping carrier of your choice
• You and your customer each receive an email notification with the return information

Powerful Dashboard for Managing Returns

• Set up custom return reasons and statuses to match your internal workflow
• As you move the return through the different statuses you can keep your customer updated with automated notifications
• Leave comments on returns to collaborate with your team to coordinate on each return.

Full Feature List

• International Returns
• Automated pre-paid labels
• Works with 100+ shipping carriers across the world
• Charge your customer for return postage using Stripe
• Customer portal for creating returns
• Rules to prevent returns for different conditions
• Rules to route the return to a different location
• Export all your returns to Excel for running reports
• Customize valid return windows and return types
• Customize return reasons and return status
• Email alerts to you for each return created
• Complete customization of the email notifications your customers receive