Automated RMAs and Returns

Automated RMAs and Returns

by Freedom Software, LLC

Effortless returns for you and your customers

4.9 of 5 stars(12 reviews)

Save Time Accepting Returns

Customers can submit a return on your shop's site without needing to contact you at all.

Generate Prepaid Labels

Customers generate their own prepaid return labels for your customers' convenience.

Manage Returns on Dashboard

Track the status of returns through the whole process, send updates to customers, and collaborate with your team.

About Automated RMAs and Returns

Effortless Returns for You and Your Customers

  • Empower your customers to initiate a return, receive a pre-paid label, and ship their return without taking up any of your time
  • Route returns to different warehouses or prevent returns for certain conditions with powerful rules
  • Manage and track all your returns on one easy to use dashboard where you can collaborate with your team

Easy Return Process for your Customers

  • Your customer simply enters their email address and order number, selects the items, and provides a return reason
  • They then receive a pre-paid return label which allows them to simply drop their return off at the shipping carrier of your choice
  • You and your customer each receive an email notification with the return information

Powerful Dashboard for Managing Returns

  • Set up custom return reasons and statuses to match your internal workflow
  • As you move the return through the different statuses you can keep your customer updated with automated notifications
  • Leave comments on returns to collaborate with your team to coordinate on each return.

Full Feature List

  • International Returns
  • Automated pre-paid labels
  • Works with 100+ shipping carriers across the world
  • Charge your customer for return postage using Stripe
  • Customer portal for creating returns
  • Rules to prevent returns for different conditions
  • Rules to route the return to a different location
  • Export all your returns to Excel for running reports
  • Customize valid return windows and return types
  • Customize return reasons and return status
  • Email alerts to you for each return created
  • Complete customization of the email notifications your customers receive

Integrates with

  • EasyPost

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Pricing 30-day free trial


* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    8% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Overtone Haircare

This app helped our CS team a lot and cut down hours wasted on returns by a ton. Easy to setup. When we had issues with the application, reached out to support and got them fixed.

Kelly Moore Bag

As a small company, we've had a challenge with managing data around returns, but this app has helped us grow & gather so much information about our products and how customers experience them. Peter and his team have been instrumental in helping us make adjustments to find the important data & improve our customer experience. There are many options out there, but having a team who is so responsive and kind has been great.
Would recommend this app to any store looking to manage better data around returns and tracking returns.
Thanks again!!
Anna Davis
Merchandising Manager
Kelly Moore Bag

O.N.S Clothing

Their customer service is very fast. Even we cancelled the service and request refund, they are willing to reply and refund to us.