Wholesale/Retail Catalog Maker , 156 reseñas
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present. Wish I would have read the comments before purchasing..
Hi,
I'm Kwaku, one of the co-founders of the Catalog Maker. I'm sorry to hear that you are having trouble with our App. I saw that you reached us this morning. We are currently investigating the issue, and we will let you know as soon as it is resolved.
In the meantime, since it's working on our side. My colleague sent you a copy of the PDF file to your email.
Best,
Kwaku
Hi, the business owner here. Currently, the app does not seem to work very well. There are a lot of bugs and glitches such as with resizing of photos which is the builder's main purpose. The builder also lacks many basic features such as very limited ways to sort products, inability to link the table of contents to pages created, product names and prices do not automatically update which means any catalogs you have you will have to constantly update your products one by one, and so many more issues. Another key issue is if you lapse on payment they immediately lock you out and you are unable to access all the catalogs you already paid for to create I am currently waiting for a response from their customer support team and if they are able to resolve our issues we will change our star rating and update what we mention here in the review.
Hi,
Thank you very much for your review. We were not made aware of any bugs with our platform that would cause any delay in your plan or pause your use of the app; we will gladly solve any of those bugs if you give us more details about them. The owner reaches out to you via your support ticket.
We are here to help you with everything you need; let us know if you need anything else.
Best,
Adriana
Conceptually a great idea, and it felt like for a while they were building something- but recently basic features have been failing consistently and even the support box bugged out. I cannot recommend this to someone at present.
Hi,
I'm sorry to read that you are having some troubles with our App at the moment. Our team is looking at your issue right now and we will get back to you ASAP.
Best,
Kwaku
I am sorry but Iam finding it not very user-friendly;y. For the cost per month, it should have some basic support, but I am unable to find that either. I just subscribed for a while year, but I would like to cancel and have a full refund. I am just not sure where or how to cancel?
Confusing and complicated. Not doing any thing after i install the app. looks fancy but no any activities.
Hi,
I'm sorry to hear that you found our app confusing and complicated. Our support team is here to help you and guide you. They can also create a template for your business free of charge to help you get started so don't hesitate to reach out to us at support@nowinstore.com.
We will be happy to provide any assistance you need.
Best,
Kwaku
I spent hours building my catalog and once I tried to open it, there were watermarks everywhere to upgrade my account. I was silly and wasted my time on this. Don't be me.
Hi,
I'm sorry to read that you thought that our software was completely free. We have already changed our Shopify app description so that very clear that PDFs have watermark during the trial period. We will do the same on our pricing page as well so that nobody find itself in the same situation as you.
To compensate you for this misunderstanding, we will gladly offer you a discount on any plan you'd like. You can contact us on live chat and we will send you a coupon code.
Again, our apologies for this confusion.
Best,
Kwaku
I have had this app downloaded for years and it was working just fine. After the latest update, I am no longer able to access the app or my catalogs. I have been paying a high monthly fee and not being able to eve access the app at all. I have even tried contacting support multiple times and am unable to find a solution. Waste of $500 the last 5 months. Too many errors.
Hi,
I'm sorry that you are having trouble with our software. We received your first email on September the 10th and I personally replied to it but I didn't receive any reply from you. I also sent you an email yesterday with no reply as well so I think you should check your spam folder for ticket #211 and #418.
I also have no problem accessing your catalogs so is it possible that you have two accounts with us? I will send you an email with more details.
Best,
Kwaku
not working :(
no support and no use of this app, plus all our catalogs have been lost
very big annual fee
Hi,
Our app is still 100% supported and compatible with the latest Shopify version.
Concerning your catalogs, they are still there. You just have two accounts with us with two different emails. I'll contact you directly by email to solve this issue in private.
Best,
Kwaku
Nice App but extremely expensive at even 99 $ for one month.
You can spend that kind of money have external agencies do it for you in a much better way
Hi,
We really glad that you liked our App and we are really sorry to hear that you find our prices expensive. While $99 might seem expensive for one catalog, that's only the case if you create very short catalogs (under 10 pages) once a year. A lot of our customers were spending +$1,000/year to create their catalog so we consider that our prices are pretty competitive especially since you can create as many catalogs as you want with unlimited pages and products.
Moreover, our software not only offers a print version of your catalog but also a digital version embeddable on your website or shareable on social networks which is not the kind of service agencies usually provide.
Best.
Appalled at the cost which I only discovered after 2 hours working on my catalogue. $99 a month is a rip off!
Hi,
I'm sorry to hear that you worked for 2 hours before discovering our pricing. We try to make it clear as possible that our software isn't free by putting our prices on the Shopify App page.
Best.